Patient Support Services - Call Center

Full Time Shift
8am-5pm
Part-Time Shift
8am-12pm- PT
1pm- 5pm- PT
Mission Statement:
“Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health.”
Company Conformance Statement
In the performance of respective tasks and duties, all employees are expected to conform to the following:
· Perform quality work within deadlines with or without direct supervision
· Interact professionally with other employees, supervisors, patients and providers
· Work effectively as a team contributor on all assignments
· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors, and providers
· Maintain a respectful relationship with providers and co-workers
· Make good use of your time by being productive always
Essential Duties
· Answer phone in a positive, professional, timely manner; with a shared goal of enhancing the patient experience.
· Verify / update / enter patient demographics accurately in our practice management system.
· Confirm eligibility and notify patients of any insurance referral and/or authorization requirement.
· Schedule appointments
· Discuss financial matters, as needed ahead of appointments.
· Answer or direct communication utilizing avenues of communication, i.e. patient portal, our texting platform and /or verbally
· Remind patients of upcoming and follow-up appointments, scheduling accordingly
· Create growth through outstanding knowledge of services and products.
· Encourage feedback with patients about their experience before and after their appointment.
· Assist in maintaining in/outbound patient referrals by scheduling or contacting patients.
· Cultivate a warm, inviting environment not only for our patients but also team members.
· Maintain a positive attitude and friendly outgoing demeanor.
· Work closely with other departments to ensure a positive patient experience.
· Stay current on process, workflow and protocols in place utilizing tools provided to you
· Maintain a professional appearance always.
· Maintain patient confidence by safeguarding medical records and keeping patient information confidential per HIPAA guidelines.

Qualifications
Education/Experience
· High School diploma or equivalent
· Prior Medical office experience preferred
Part-Time Benefits:
Employer selected product discounts
Sick Time-1 hour per every 40 hours worked
Full-time Benefits:
Medical
Dental
Life insurance/ AD&D- Paid by employer
Additional Voluntary life insurance- Paid by employee (voluntary)
Colonial services- Paid by employee (voluntary)
401K
PTO- Accrual increase after the first, second and thereafter the fifth and tenth year.

PTU- Personal time unpaid
Longevity bonus given at every 5-year mark, up until 30 years.

7 Days of holidays. In addition, after employed for 1 year you receive an additional 4 days in the month of December. Which we call our Holiday week.

Yearly uniform allotment- varies per position
Employee discount for services provided by Cascade Eye & Skin Centers. Includes: Cosmetic, plastics, optical, ophthalmology, retina, dermatology and mohs.

Additional Responsibilities
Provide office and clinical support for the delivery of optimal patient care.

Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability, or any other legally protected characteristic.

Pay: From $19.50 per hour
Work Location: In person