Pediatric Dental Front Desk / Patient Experience Insurance Coordinator

About Us
At Tiny Tooth Co., we believe all big smiles start tiny. We are a modern, fast-growing pediatric dental office focused on creating an exceptional experience for children and families while delivering high-quality care in a fun, welcoming environment.

Our office is designed to feel different from traditional dentistry — warm, upbeat, team-oriented, and patient-centered. We are looking for someone energetic, organized, personable, and motivated to help create an incredible experience for every family that walks through our doors.

Position Overview
We are looking for a Front Desk / Patient Experience Coordinator who thrives in a fast-paced environment and genuinely enjoys helping people with dental insurance knowledge. This role is a combination of hospitality, communication, organization, scheduling, insurance coordination, presenting treatment, answering phone calls and scheduling, treatment plan presentations, and patient support.

This is NOT a “sit behind the desk quietly” type of role. We are looking for someone proactive, friendly, polished, detail-oriented, and confident communicating with parents and children.

Responsibilities
Welcome and check patients in and out
Answer phones, texts, and emails professionally
Schedule and confirm appointments
Verify PPO dental insurance benefits
Understand Out-Of-Network vs. In-Network
Patient tours and providing exceptional experiences
Review treatment estimates and co-payments with families
Pre-estimates, pre-authorization, and understand dental insurances and insurance coverages
Help maintain an organized and efficient schedule, run recall lists and cancellation lists
Want to work here long term and grow with the office
Team player and common sense
Assist with patient follow-up and unscheduled treatment
Support a positive and high-energy office culture
Coordinate paperwork and patient forms
Help create a 5-star patient experience from start to finish
Work closely with doctors and clinical team to ensure smooth flow throughout the day
Qualifications
Dental front office experience preferred (pediatric dental experience is a plus)
Experience with PPO insurance verification preferred
Tech savy (previous experience with using Curve Dental is a plus)
Strong communication and customer service skills
Organized, reliable, and detail-oriented
Self motivated, leader, and want to grow with the practice
Comfortable multitasking in a fast-paced environment
Positive attitude and team-player mentality
Comfortable using computers, texting platforms (Weave), and scheduling software
What Makes Tiny Tooth Co. Different
Modern pediatric dental office with strong community presence
Positive and supportive team culture
Opportunity for growth and leadership
Fun environment designed for children and families
Team outings, appreciation events, and continuing education opportunities
Work alongside passionate doctors and an amazing team that truly cares
Benefits
Competitive pay
Paid time off
Paid holidays
Bonus opportunities
Employee dental benefits
Educational seminars
Growth opportunities within the company
How to Apply
Please send your resume along with a short introduction telling us:
Why you would be a great fit for this role
Your dental/front office experience
What you enjoy most about working with patients and families
We are excited to meet someone who wants to grow with our team and help create amazing experiences for kids and parents every day.

Pay: From $27.00 per hour
Benefits:
Dental insurance
Health insurance
Work Location: In person