Pediatric Dental Front Desk Receptionist

Who we are: Once Upon a Smile is a growing private pediatric dental practice that specializes in treating children and teens. Our mission is to be the trusted dental provider for parents and patients. Part of our core values is creating an amazing employee experience and office culture which you will love being a part of!

Full Job Description: Our dental office is looking for a full time independent, organized, and team-oriented front desk associate that can multitask in a fast-paced high-volume environment with little oversight. At Once Upon a Smile, we expect our staff to have strong interpersonal skills, resilience, good communication, and be able to grow to match our practice. If you have these qualities, we are looking for you!

Responsibilities include but not limited to:
Monitor and drive down aging balance by tactfully and professionally collecting outstanding payments while treating our patients with respect
Welcoming and scheduling patients including answering and managing incoming calls
Collecting necessary documentation and assist patients throughout the check-in and check-out process including verifying/updating patient information
Collect payments from patients at time of treatment and facilitate insurance verification
Check processing
Patient database cleanup when required
Complete any reasonable duties requested by dental office manager
Continually drive process improvements and proactively look for ways to create a simplified and streamlined experience for our team and patients
Ensure all duties are performed in accordance with HIPAA standards protecting patient data
Our Ideal Candidates will have:
2+ years front desk experience
High School Diploma or equivalent
Dentrix software experience
Knowledge of general administrative and clerical procedures
Able to communicate effectively with patients and other clinic personnel
Knowledge of dental terminology, procedures, and diagnosis
Dental assistant experience/cross training a plus
Proficient computer skills
Strong conflict resolution and problem-solving abilities
Enhance and not detract from the office culture by being an exceptional team player
Reliable commute to South Barrington, IL
Ability to wear a mask while in the office to comply with the current Illinois mask mandate in healthcare settings
Able to meet the physical requirements of the job including prolonged sitting, frequent standing, moderate walking, and lifting up to 10 pounds
Must comply with office health protocols
Expected Hours:
Monday - Thursday: 8:30AM – 5:30PM
Friday: 8:30AM – 2:00PM
Pay: $18.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
Paid time off
Work Location: In person