Pediatric Dental Receptionist

Job Overview
We are seeking a dynamic and compassionate Pediatric Dental Receptionist to join our vibrant dental team! In this vital role, you will be the friendly face and efficient coordinator at the front desk, ensuring a smooth and welcoming experience for our young patients and their families. Your energetic approach and attention to detail will help foster a positive environment, streamline appointment scheduling, verify insurance coverage, and manage patient records with precision. If you thrive in a fast-paced setting and are passionate about delivering exceptional patient service in a pediatric dental clinic, this is the perfect opportunity for you to make a meaningful impact every day!

Duties
Greet patients and their families warmly, creating a friendly and professional first impression
Schedule appointments accurately using dental practice management software such as Eaglesoft or Dentrix
Verify insurance benefits, process claims, and handle billing using systems like Epic, Meditech, or Athenahealth
Collect payments, perform medical collections, and manage financial transactions with accuracy
Maintain organized patient records and ensure compliance with HIPAA regulations for health information management
Assist with patient intake procedures, including collecting medical history forms and updating electronic health records (EHR systems) such as eClinicalWorks or Meditech
Answer multi-line phone systems professionally, providing excellent customer service and addressing inquiries promptly
Review documentation for completeness and accuracy, including CPT coding, ICD-10/ICD-9 codes, and care plans
Support office management tasks such as filing, data entry, and maintaining medical records in compliance with HIPAA standards
Coordinate with clinical staff to facilitate smooth patient flow and ensure all documentation is accurate for billing and treatment purposes
Experience
Prior experience working in a dental or medical office environment is highly preferred, especially within pediatric clinics
Proficiency with dental practice management software such as Eaglesoft or Dentrix is essential; familiarity with EMR systems like Epic or Meditech is a plus
Strong knowledge of dental terminology, medical coding (ICD coding), insurance verification processes, and HIPAA regulations
Experience handling medical billing, collections, Medicare/Medicare claims processing, and documentation review
Bilingual abilities are highly desirable to effectively communicate with diverse patient populations
Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (10 key typing)
Demonstrated customer service skills with a professional phone etiquette in handling multi-line phone systems
Office management experience in a healthcare setting that emphasizes front desk operations, appointment scheduling, filing systems, and medical administrative support
Join us to be part of an energetic team dedicated to providing top-quality pediatric dental care! We value your skills in medical administrative support combined with your passion for creating positive patient experiences. This paid position offers an exciting opportunity to grow your career while making a difference in children’s oral health.

Pay: $24.54 - $29.56 per hour
Benefits:
Dental insurance
Work Location: In person