full-time 21 days ago
Pediatric Dental Treatment Coordinator
Smile Squad
355 West Main Street, Lancaster, PA, 17540
21 - 26/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
NO CRIMINAL HISTORY AND DENTAL BACKGROUND IS A MUST FOR THIS JOB
Note: Per company policy, all candidates must pass a clear criminal background check and have prior dental practice experience to be eligible for employment.
Job Type: Full-time (Monday–Thursday: 7:40 AM – 5:30 PM
About Us
We are a modern, patient-focused pediatric dental practice in Lancaster County dedicated to providing a professional, caring, and uplifting environment for our young patients and their families. We take pride in building strong community relationships, delivering exceptional clinical care, and maintaining a supportive, collaborative workplace where every team member is valued and empowered.
Position Overview
We are seeking an organized, personable, and experienced Treatment Coordinator with a solid background in dental insurance and case presentation. In this role, you will be the face of our practice and the bridge between clinical recommendations and patient care plans. You will manage daily front desk flow, present treatment options with clarity and empathy, and guide parents through their insurance and financial arrangements to ensure a seamless experience.
What Sets You Apart
Beacon of Professionalism: You set high standards for excellence, organization, and clear communication.
Empathetic Communicator: You love connecting with children, parents, and team members, maintaining an uplifting attitude and compassionate approach.
Treatment Presentation Expert: You excel at breaking down complex dental treatment plans, financial options, and insurance benefits so parents feel informed, comfortable, and confident in their care decisions.
Natural Leader: You take initiative, solve problems proactively, and foster a positive, team-first environment.
Key ResponsibilitiesTreatment Coordination & Case Presentation
Review and discuss clinical treatment plans with parents using compassion, clarity, and professional expertise.
Clearly explain treatment options, clinical urgency, out-of-pocket costs, and flexible payment arrangements.
Follow up on pending treatment plans to ensure continuity of care and optimal patient scheduling.
Insurance & Billing Operations
Perform comprehensive insurance benefit verification for incoming pediatric patients.
Obtain pre-authorizations and coverage clearances ahead of scheduled procedures.
Submit clean dental claims, track aging claims, and manage payment posting.
Review benefits and financial breakdowns directly with families to prevent billing surprises.
Front Desk & Daily Operations
Welcome patients and parents warmly upon arrival and coordinate smooth daily appointment flow.
Manage high-volume scheduling, patient check-ins/check-outs, and phone communications.
Maintain an organized internal schedule and ensure all administrative records are up to date.
Provide leadership and guidance at the front desk to foster strong morale and team cohesion.
Qualifications
Required: Dental office experience (Front desk, insurance verification, or treatment coordination).
Required: Clear criminal background check.
Deep knowledge of dental insurance terminology, pre-authorization workflows, and billing procedures.
Exceptional interpersonal skills with a proven track record of converting clinical care plans into completed treatment schedules.
Proficiency with dental practice management software.
What We Offer
Competitive hourly wage
Consistent 4-day schedule with Friday off
Opportunities for professional growth and ongoing skill development
A supportive, collaborative team and a friendly, appreciative patient base
Paid Time Off
Paid Holidays
Pay: $21.00 - $26.00 per hour
Benefits:
Paid time off
Work Location: In person
Note: Per company policy, all candidates must pass a clear criminal background check and have prior dental practice experience to be eligible for employment.
Job Type: Full-time (Monday–Thursday: 7:40 AM – 5:30 PM
About Us
We are a modern, patient-focused pediatric dental practice in Lancaster County dedicated to providing a professional, caring, and uplifting environment for our young patients and their families. We take pride in building strong community relationships, delivering exceptional clinical care, and maintaining a supportive, collaborative workplace where every team member is valued and empowered.
Position Overview
We are seeking an organized, personable, and experienced Treatment Coordinator with a solid background in dental insurance and case presentation. In this role, you will be the face of our practice and the bridge between clinical recommendations and patient care plans. You will manage daily front desk flow, present treatment options with clarity and empathy, and guide parents through their insurance and financial arrangements to ensure a seamless experience.
What Sets You Apart
Beacon of Professionalism: You set high standards for excellence, organization, and clear communication.
Empathetic Communicator: You love connecting with children, parents, and team members, maintaining an uplifting attitude and compassionate approach.
Treatment Presentation Expert: You excel at breaking down complex dental treatment plans, financial options, and insurance benefits so parents feel informed, comfortable, and confident in their care decisions.
Natural Leader: You take initiative, solve problems proactively, and foster a positive, team-first environment.
Key ResponsibilitiesTreatment Coordination & Case Presentation
Review and discuss clinical treatment plans with parents using compassion, clarity, and professional expertise.
Clearly explain treatment options, clinical urgency, out-of-pocket costs, and flexible payment arrangements.
Follow up on pending treatment plans to ensure continuity of care and optimal patient scheduling.
Insurance & Billing Operations
Perform comprehensive insurance benefit verification for incoming pediatric patients.
Obtain pre-authorizations and coverage clearances ahead of scheduled procedures.
Submit clean dental claims, track aging claims, and manage payment posting.
Review benefits and financial breakdowns directly with families to prevent billing surprises.
Front Desk & Daily Operations
Welcome patients and parents warmly upon arrival and coordinate smooth daily appointment flow.
Manage high-volume scheduling, patient check-ins/check-outs, and phone communications.
Maintain an organized internal schedule and ensure all administrative records are up to date.
Provide leadership and guidance at the front desk to foster strong morale and team cohesion.
Qualifications
Required: Dental office experience (Front desk, insurance verification, or treatment coordination).
Required: Clear criminal background check.
Deep knowledge of dental insurance terminology, pre-authorization workflows, and billing procedures.
Exceptional interpersonal skills with a proven track record of converting clinical care plans into completed treatment schedules.
Proficiency with dental practice management software.
What We Offer
Competitive hourly wage
Consistent 4-day schedule with Friday off
Opportunities for professional growth and ongoing skill development
A supportive, collaborative team and a friendly, appreciative patient base
Paid Time Off
Paid Holidays
Pay: $21.00 - $26.00 per hour
Benefits:
Paid time off
Work Location: In person
Requirements
• Administrative experience
• Teamwork
• Dental terminology
• Experience working with children
• Empathy
• Teamwork
• Dental terminology
• Experience working with children
• Empathy
About Smile Squad
Smile Squad Pediatric Dentistry in Lancaster County provides high-quality pediatric dental care in a child-centered and compassionate environment. Dr. Gufran, a board-certified pediatric dentist, prioritizes creating a positive dental experience for children, instilling good oral hygiene habits for lifelong oral health.