Phone Receptionist - Duluth, GA

Overview:

North Atlanta Dermatology is seeking a professional, upbeat, and customer-focused Phone Receptionist to join our team in Duluth, GA. This is a high-volume, phone-based role where you will serve as the first point of contact for patients calling the practice. Ideal candidates will have strong customer service skills, experience handling high call volume, and the ability to multitask in a fast-paced environment.

This role is focused on inbound patient calls, appointment scheduling, call routing, patient inquiries, and delivering a positive phone experience with every interaction. Candidates with experience in call centers, medical reception, patient scheduling, healthcare customer service, or other phone-based customer support roles are encouraged to apply.

This is not a patient-facing front desk role. All responsibilities are phone-based.

Office Location: 3850 Pleasant Hill Road Duluth, GA 30096

Schedule: Monday - Thursday | 8:00 AM - 5:00 PM, Friday 8:00 AM - 4:00 PM

Responsibilities:

Responsibilities

Professionally answer and manage a high volume of incoming patient calls

Schedule, confirm, cancel, and reschedule appointments accurately across multiple providers and locations

Take clear, concise, and complete phone messages and route them appropriately

Enter and update patient demographics and appointment information in the system

Assist patients with insurance and payment-related questions over the phone

Proactively collect copays or balances when applicable during scheduling calls

Provide clear explanations of office policies, procedures, and next steps to patients

Ensure all phone messages, voicemails, and faxes are addressed promptly and documented correctly

Maintain accurate patient records and verify required information is completed

Communicate effectively with clinical and administrative staff to support patient needs

Always treat patients with empathy, professionalism, and discretion

Assist with additional administrative tasks as needed to support call operations

Perform other duties as assigned by management

Qualifications:

Education and Experience:

High school diploma or GED required

2+ years of customer service experience required, preferably in a phone-based, call center, reception, scheduling, or patient-facing support role

Previous experience managing a high volume of inbound calls while maintaining professionalism, accuracy, and efficiency

Experience scheduling appointments, routing calls/messages, and assisting customers or patients over the phone strongly preferred

Prior experience in a healthcare or medical office setting preferred

Experience working with electronic medical records (EMR/EHR) or scheduling systems preferred

Skills/Abilities:

Strong verbal communication skills and phone presence

Ability to multitask and remain organized in a fast-paced, high-call-volume environment

Attention to detail and accuracy when entering patient information

Professional, calm, and empathetic demeanor with patients

Prior experience in a medical office, call center, or phone-based customer service role preferred

Physical Requirements:

Sitting, some standing, stooping and reaching.

Manual dexterity sufficient to operate a keyboard.

Correctable vision to 20/20 and hearing within a normal range for telephone contacts.

Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education:

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

Medical, Dental & Vision insurance – effective 1st of the month after date of start

Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire

Company provided Basic Life/AD&D insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services and products