RADIOLOGY REFERRALS RECEPTIONIST

Primary Scheduled Hours: 80 hours per pay period

Job Summary: Operates as a receptionist to outpatients and physicians coming into the department. Performs clerical duties such as typing forms, scheduling, answering phone calls, fulfilling imaging records requests, informs patient of any out-of-pocket cost, and logging daily patient work. Receives and transcribes requisitions, processes insurance authorizations and reviews them for completeness. Seeks assistance from a supervisor or technologist to prepare requisitions when a doctor’s order is not understood. Greets outpatients, schedules their appointments and gives patients the proper outpatient examination prep. Expedites the administrative requirements for patient referrals, dealing directly with referrals, doctors, and patient financial services.

Essential Job Functions:

Performs a wide variety of typing assignments, including requisitions, forms, etc.

Greets patients and families in a professional and caring manner.

Answers phones and returns phone calls in a timely, professional manner.

Assists in gathering information for the preparation of reports, patient tests, and billing.

Obtains appropriate demographic patient information, exam name, history, and ordering physician.

Able to schedule procedures and exams in the EHR.

Screen for and verify pre-authorization as needed.

Screen for medical necessity and issuing Advanced Beneficiary Notice (ABN) as required.

Efficient use of hospital software including EHRs, EMRs, PACs, HCM, policy managers, event reporting and any other software required by the district to perform job duties.

Maintains the filing system in the department.

Maintain record keeping and filing system of reports and requisitions according to departmental policies. Classifies, sorts and files correspondence, records, and other documents accordingly.

Maintains department stock and orders supplies as needed.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Checks email at least once daily while on shift.

Familiar with downtime procedures and policies.

Recognizes and is required to open service tickets for non-operational equipment or fixtures.

Reports patient and/or employee concerns, incidents and/or safety events in a timely manner.

Performs other related duties as assigned or requested.

Education Background and Experience Requirements

Minimum Education:

High school diploma or equivalent required.

Required Experience:

Must have computer related skills.

Must have the ability to multitask on many functions in an organized manner, which includes answering phones, scheduling exams, transcription, etc.

Must be able to understand written and oral instructions pertaining to scheduling and physician requests and previous medical terminology experience.

Preferred Qualifications:

Previous experience in an Imaging Department is preferred.

Working knowledge of insurance details, authorizations, copays, coinsurance and comfortable with relaying cost information to patients is preferred.

Experience with the following computer applications is highly desired: Stentor; EPIC; Microsoft Office; Internet/Intranet

Professional Requirements:

Maintain regulatory requirements

Report to work on time and as scheduled; complete work within designated timelines.

Demonstrates the ability to adhere to the mission, ethics and goals of the District.

Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Compensation/How We Care For You:

Successful candidates typically begin between the beginning and midpoint of the compensation range dependent on qualifications/experience and receive compensation in increments increases annually.

Comprehensive benefit package including:

Medical/Dental/Vision

Retirement with a 6% dollar for dollar employer match

Life and Disability Insurance

AFLAC

Flexible Spending Account

Employee Assistance Program

Bonus, if eligible upon Board approval

Gym membership

Tuition Reimbursement and Student Loan Repayment Opportunities

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.