Reception and Patient Care Specialist

Dental Receptionist / Office Assistant – Bilingual English/Spanish
We are looking for a responsible, friendly, and outgoing Dental Receptionist / Office Assistant to join our dental team. This position plays an important role in creating a positive patient experience while helping keep the front office organized and running efficiently.

The ideal candidate is dependable, professional, comfortable communicating with patients, and able to manage multiple responsibilities in a busy dental office environment.

Fluency in both English and Spanish is required.

Responsibilities
Greet patients warmly and professionally
Answer incoming phone calls and assist patients with questions
Schedule, reschedule, and confirm patient appointments
Verify dental insurance benefits and patient eligibility
Collect and process patient payments
Maintain accurate patient information and perform data entry
Assist with patient forms, records, and front-office documentation
Communicate clearly with patients regarding appointments and office procedures
Help maintain an organized and efficient front desk
Coordinate with clinical team members to support patient flow
Follow up with patients as needed
Perform general clerical and administrative duties
Assist with other patient-related and office responsibilities as needed
Qualifications
Bilingual in English and Spanish – required
Strong communication and customer service skills
Professional and friendly phone etiquette
Comfortable handling a high volume of phone and patient interactions
Strong organizational and multitasking skills
Dependable, punctual, and responsible
Attention to detail and accuracy
Comfortable working with computers and learning new software
Proficiency with Microsoft Office and Google Workspace
Experience with data entry, filing, and general administrative duties
Ability to work effectively as part of a team
Dental office or healthcare office experience is preferred but not required
Ideal Candidate
We are looking for someone who:
Enjoys working with people and helping patients
Has a positive and outgoing personality
Takes initiative rather than waiting to be told what to do
Can stay organized while managing several tasks at once
Communicates clearly and professionally
Is comfortable discussing appointments, insurance, and payments with patients
Pays attention to details and follows through on responsibilities
Works well with both patients and coworkers
Is interested in becoming a long-term member of our team
Position Summary
As a Dental Receptionist / Office Assistant, you will often be the first and last person our patients interact with, making this position an important part of the overall patient experience.

You will help patients feel welcomed, assist with scheduling and insurance matters, process payments, maintain accurate information, and support the daily operations of the dental office.

We are looking for someone who combines excellent customer service with strong organization, reliability, and attention to detail.

Pay: $15.00 - $18.00 per hour
Expected hours: 16.0 – 20.0 per week
Benefits:
Employee discount
Referral program
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Dental receptionist: 1 year (Preferred)
Work Location: In person