Receptionist

Location:

Savannah Dental

Job Description

PRIMARY RESPONSIBILITIES

Primarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.

SPECIFIC DUTIES

Consultation Management

Conduct patient consultation

Calculate fees for treatment based on various fee schedules

Assist patients with financing options, insurance questions and treatment concerns

Maintain and use tickler file and delayed treatment file

Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements

Prepare in advance treatment consent forms, including surgical, endodontic, and general consents

Record chart entries from phone or in-person conversations when appropriate

Manage doctor charts for treatment plans, treatment conferences, letters and phone calls

Prepare financial treatment plans and present plan options to patient at end of their appointment

Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment

Make all financial arrangements with the patient after doctor has left the consultation room

Patient Management

If indicated, set up appointment for patient with specialist/general dentist. Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.

Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occur

Schedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatment

Take phone calls from patients or specialists/general dentists who have questions about treatment

Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention

Insurance

Update insurance information on all patients at all times

Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor

Assist insurance coordinator with posting correct treatment codes for billing insurance

Verify patients benefit eligibility and dental treatment history as needed

Inventory Management

Monitor and make sure all dental office equipment is working properly

Office Participation

Be an active participant in staff meetings

Perform other tasks as assigned by office manager

PERSONNEL REQUIREMENTS

Education/Experience

High school diploma

Legible handwriting for communications

Knowledge of Dental Software a plus

Office experience desired

Interpersonal

Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

Effective verbal skills to communicate with patients and staff

Team player

Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)

Conflict resolution experience

Customer service or patient relations experience

Quick response/accurate data entry

Communicate all concerns to Office Manager

Compensation & Benefits:

Guaranteed Hourly Rate $18- $23 DOE

Paid Vacation & Paid Holidays

401k Program: with matching contributions

Benefits: (offered at 30 hours or more)

Competitive health, dental, and vision plan

Life Insurance and Disability Insurance

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FLSA Status:

Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.