Receptionist

Clinique Orabella SKN is seeking a professional, warm, and highly organized receptionist to join our growing medical-aesthetic clinic.

As the first point of contact for our clients, the receptionist plays an essential role in creating the welcoming, elevated, and professional experience we want every client to receive at Orabella. You will be responsible for managing front-desk operations, coordinating appointments, communicating with clients, and supporting our medical and administrative team in the smooth day-to-day operation of the clinic. We are looking for someone who is personable, polished, proactive, detail-oriented, and comfortable working in a fast-paced environment.

Duties & Responsibilities
Welcome clients warmly upon arrival and ensure a professional and positive experience from check-in to check-out
Manage client check-ins and check-outs and communicate with the appropriate injector or healthcare professional regarding client arrivals
Answer phone calls, text messages, emails, and client inquiries in a professional, friendly, and timely manner
Manage appointment scheduling, rescheduling, cancellations, and waitlists using the clinic's booking system
Confirm upcoming appointments and follow up with clients when necessary
Collect appointment deposits and process client payments at checkout
Explain general clinic policies, including deposits, cancellations, late arrivals, consultations, and appointment procedures
Provide clients with general information regarding the clinic's services, promotions, pricing, and available appointments while referring clinical questions to the appropriate healthcare professional
Coordinate client appointments between consultations and treatment providers when required
Maintain accurate and organized client information and administrative records
Ensure required consent forms, intake forms, and other administrative documentation are completed before appointments when applicable
Maintain client confidentiality and handle sensitive information with discretion and professionalism
Assist with responding to inquiries received through social media platforms when required
Support promotional campaigns by informing clients of current clinic offers and upcoming events
Maintain a clean, organized, and welcoming reception area throughout the day
Monitor basic office and clinic supplies and notify management when items need to be reordered
Assist with receiving deliveries and organizing products and supplies
Support the clinic team with general administrative duties as needed
Communicate effectively with nurses, nurse practitioners, physicians, injectors, and management to help ensure efficient clinic flow
Address client concerns professionally and escalate issues to management when appropriate
Assist with end-of-day administrative tasks, payment reconciliation, and preparation of the reception area for the following clinic day
Requirements
Previous experience in reception, customer service, hospitality, medical administration, or a similar client-facing position
Experience in a medical, aesthetic, dermatology, plastic surgery, dental, spa, or beauty environment is considered a strong asset
Excellent interpersonal and customer service skills
Professional, polished, and welcoming demeanor
Strong verbal and written communication skills
Comfortable communicating with clients by phone, email, text message, and social media
Strong organizational skills and exceptional attention to detail
Ability to multitask and prioritize responsibilities in a busy clinic environment
Comfortable learning and using appointment scheduling systems, payment systems, and other clinic software
General proficiency with computers, email, Microsoft Office, and Google Workspace
Ability to handle confidential client and medical information appropriately
Reliable, punctual, proactive, and able to work both independently and as part of a multidisciplinary team
Bilingual French and English is strongly preferred
Interest in the medical-aesthetic industry is considered an asset
Join Clinique Orabella SKN and become an important part of a growing medical-aesthetic team dedicated to providing professional, personalized, and high-quality client care.

Pay: From $25.00 per hour
Benefits:
On-site parking
Work Location: In person