Receptionist

Job Title: Receptionist
FLSA Status: Full Time
OUR CULTURE:
Our mission is brought to life by our office culture. At Echo Ridge Dental, we strive to treat each patient as an individual, with individual needs and desires. We are welcoming: we will
listen, get to know you, and treat you with compassion. We are genuine: we value our patients and embrace individuality. We are nurturing: we support you in your journey to develop to your full potential. We are determined: above all else, we are on a relentless quest to provide exceptional healthcare in a nurturing environment.

POSITION SUMMARY:
We are looking to add a new and dynamic person to our team at Echo Ridge Dental in a Receptionist position. In this position you will be expected to create a welcoming environment by managing patient interactions, scheduling appointments, and ensuring smooth office operations providing a top-of-the-line healthcare experience for
patients and staff. Join us!

This position is full time, 4-5 days a week at approximately 32-36 hours per week and requires an understanding of navigating computer systems, answering phone calls, text messaging patients, and interacting with patients as they exit and leave. There are growth
opportunities into treatment coordination which could include presenting and creating treatment plans based on doctor recommendations!

ABOUT THE JOB:
Essential Functions
1. Greet patients warmly and handle all front desk responsibilities with professionalism and enthusiasm
2. Schedule, reschedule, and confirm patient appointments using dental practice management software Dentrix Ascend
3. Verify insurance coverage and perform insurance eligibility checks
4. Collect payments and manage billing procedures aligned with HIPAA regulations
5. Maintain accurate dental records and review documentation for completeness and compliance
6. Answer multi-line phone systems efficiently while providing excellent customer service and addressing patient inquiries
7. Manage filing of medical records, handle intake procedures, and ensure confidentiality of health information in accordance with HIPAA guidelines
Qualifications:
1. Applicants must be 18 years of age and have completed High School education or equivalent.

2. 6 months or more of full time equivalent in administration experience preferred
3. Exceptional problem-solving skills
4. Dedicated to delivering excellent customer service
5. Must be friendly, professional, and highly organized
6. Exceptional computer skills
7. Excellent phone etiquette combined with strong organizational skills for scheduling and administrative support
8. Attention to detail and accuracy in documentation review
9. Bilingual abilities are highly desirable to serve diverse patient populations effectively
Work Environment and Physical Demands:
● While performing the duties of this job, the employee is required to work in a busy healthcare setting.
● The employee will regularly use a computer for a large portion of the day and be able to communicate using a computer, phone, and smart device.

AT ECHO RIDGE DENTAL:
We are an inclusive business of people with a shared commitment to providing the best dental care to our patients with attention to detail and a focus on what is best for the individual.

Job Type: Full-time
Salary: $18 per hour +more with experience, bilingual, etc
Benefits:
● 401(k)
● 401(k) matching
● Paid time off
● Professional development assistance
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Paid time off
Retirement plan
Work Location: In person