full-time 2 months ago
Receptionist/Administration
Inova Dental Orleans
Ottawa, ON K1H 8N1
20–22/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Dental Receptionist / Administrative Assistant
INOVA DENTAL is a patient-focused dental practice committed to providing professional, compassionate, and high-quality care. We are seeking a friendly, organized, and dependable Dental Receptionist / Administrative Assistant to join our growing team.
Responsibilities
Welcome patients professionally and provide excellent customer service.
Answer telephone calls, emails, and patient inquiries.
Schedule, confirm, and coordinate patient appointments.
Manage the daily schedule and help maintain an efficient patient flow.
Create and update patient records while maintaining confidentiality.
Process dental insurance claims, predeterminations, estimates, and payments.
Follow up on outstanding insurance claims and patient balances.
Explain treatment estimates, financial policies, and payment arrangements.
Coordinate referrals and communicate with specialists and dental laboratories.
Maintain patient recall and reactivation systems.
Contact patients regarding overdue treatment and continuing-care appointments.
Scan, file, and organize clinical and administrative documents.
Support dentists, hygienists, assistants, and management with administrative duties.
Maintain a clean, organized, and welcoming reception area.
Follow all privacy, infection-prevention, and office policies.
Perform opening and closing administrative duties as assigned.
Qualifications
Previous dental reception or dental administration experience is strongly preferred.
Knowledge of dental terminology, procedures, insurance claims, and treatment coordination is an asset.
Experience with dental practice-management software is an asset.
Strong communication, organization, and customer-service skills.
Professional telephone and email etiquette.
Ability to multitask and remain calm in a busy dental environment.
Strong attention to detail and accuracy.
Comfortable discussing treatment costs and collecting payments.
Reliable, punctual, professional, and team-oriented.
Able to protect confidential patient and business information.
Proficiency with computers and standard office applications.
Fluency in English is required; additional languages are an asset.
What We Offer
Competitive compensation based on experience.
Permanent, stable employment.
Supportive and collaborative work environment.
Training and opportunities for professional growth.
Modern dental-office environment.
Employee dental benefits, where applicable.
Schedule
Daytime and some evening shifts may be required.
Saturday availability may be required.
Applicants must have reliable transportation and be able to attend scheduled shifts consistently.
How to Apply
Please submit your résumé to: info@inovadental.com
INOVA DENTAL appreciates all applications. Only candidates selected for an interview will be contacted.
INOVA DENTAL is committed to providing an inclusive workplace. Accommodation is available throughout the recruitment process upon request.
Pay: $20.00-$22.00 per hour
Expected hours: 40.0 per week
Benefits:
Dental care
On-site parking
Work Location: In person
INOVA DENTAL is a patient-focused dental practice committed to providing professional, compassionate, and high-quality care. We are seeking a friendly, organized, and dependable Dental Receptionist / Administrative Assistant to join our growing team.
Responsibilities
Welcome patients professionally and provide excellent customer service.
Answer telephone calls, emails, and patient inquiries.
Schedule, confirm, and coordinate patient appointments.
Manage the daily schedule and help maintain an efficient patient flow.
Create and update patient records while maintaining confidentiality.
Process dental insurance claims, predeterminations, estimates, and payments.
Follow up on outstanding insurance claims and patient balances.
Explain treatment estimates, financial policies, and payment arrangements.
Coordinate referrals and communicate with specialists and dental laboratories.
Maintain patient recall and reactivation systems.
Contact patients regarding overdue treatment and continuing-care appointments.
Scan, file, and organize clinical and administrative documents.
Support dentists, hygienists, assistants, and management with administrative duties.
Maintain a clean, organized, and welcoming reception area.
Follow all privacy, infection-prevention, and office policies.
Perform opening and closing administrative duties as assigned.
Qualifications
Previous dental reception or dental administration experience is strongly preferred.
Knowledge of dental terminology, procedures, insurance claims, and treatment coordination is an asset.
Experience with dental practice-management software is an asset.
Strong communication, organization, and customer-service skills.
Professional telephone and email etiquette.
Ability to multitask and remain calm in a busy dental environment.
Strong attention to detail and accuracy.
Comfortable discussing treatment costs and collecting payments.
Reliable, punctual, professional, and team-oriented.
Able to protect confidential patient and business information.
Proficiency with computers and standard office applications.
Fluency in English is required; additional languages are an asset.
What We Offer
Competitive compensation based on experience.
Permanent, stable employment.
Supportive and collaborative work environment.
Training and opportunities for professional growth.
Modern dental-office environment.
Employee dental benefits, where applicable.
Schedule
Daytime and some evening shifts may be required.
Saturday availability may be required.
Applicants must have reliable transportation and be able to attend scheduled shifts consistently.
How to Apply
Please submit your résumé to: info@inovadental.com
INOVA DENTAL appreciates all applications. Only candidates selected for an interview will be contacted.
INOVA DENTAL is committed to providing an inclusive workplace. Accommodation is available throughout the recruitment process upon request.
Pay: $20.00-$22.00 per hour
Expected hours: 40.0 per week
Benefits:
Dental care
On-site parking
Work Location: In person
Requirements
• Filing
• English
• Administrative experience
• Computer operation
• Dental receptionist
• English
• Administrative experience
• Computer operation
• Dental receptionist
About Inova Dental Orleans
Inova Dental is a family dental clinic in Ottawa that prioritizes healthy smiles over high patient volumes. Their team takes time with every patient, speaks multiple languages, and ensures a welcoming and comfortable environment for all visitors. They emphasize gentle care, cleanliness, and the latest techniques to reduce discomfort for their patients.
Position Closed
This job is no longer accepting applications.