full-time 28 days ago
Receptionist/Administrative Assistant
Critical Trauma Therapy
St. Catharines, ON
20–26/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Job description:
Critical Trauma Therapy is seeking a detail-oriented and organized Receptionist/Administrative Assistant to join our team in an in-person capacity. This role is essential to maintaining the high quality of care we provide to our clients by ensuring administrative excellence behind the scenes
Why Join Critical Trauma Therapy?
Competitive compensation
Comprehensive benefits package (Vision, Dental, LTD, Travel Insurance, Prescription Drug Coverage, and paramedical service)
Paid vacation
Professional development and advancement opportunities
Supportive, collaborative team environment
Opportunity to work across our Grimsby and St. Catharines clinic location
Position Summary
The Receptionist/Administrative Assistant is the first point of contact for clients, referral sources, and visitors to our clinics. This position provides administrative, reception, scheduling, and extended health benefits support while ensuring the efficient day-to-day operation of our Grimsby and St. Catharines locations.
The successful candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining confidentiality and professionalism.
Key Responsibilities
Reception & Client Experience
Greet clients, families, and visitors in a professional and welcoming manner.
Answer incoming telephone calls and respond to email inquiries.
Schedule, confirm, reschedule, and cancel appointments.
Maintain clinician schedules and assist with appointment optimization.
Prepare treatment rooms and reception areas to ensure a welcoming clinic environment.
Receive and distribute mail, deliveries, and clinic correspondence.
Process client payments and issue receipts as required.
Extended Health Benefits Administration
Verify extended health benefit coverage with insurance providers.
Assist clients with benefit-related inquiries and explain coverage where appropriate.
Submit claims through insurer portals when applicable.
Communicate with insurers regarding claim status, approvals, and required documentation.
Assist therapists with obtaining required insurer documentation.
Maintain accurate benefit and billing records.
Administrative Support
Prepare, scan, upload, and organize client documentation.
Maintain electronic client files in accordance with PHIPA requirements.
Assist therapists with administrative tasks and document preparation.
Monitor clinic supplies and coordinate inventory orders.
Maintain office equipment and coordinate service requests when needed.
Assist with onboarding paperwork and general office administration.
Support management with special projects and other administrative duties as assigned.
Scheduling & Coordination
Coordinate new referrals and intake appointments.
Ensure referral documentation is complete prior to appointments.
Liaise with therapists regarding scheduling changes and client needs.
Assist with waitlists and appointment availability.
Coordinate communication with referral sources and external stakeholders.
Customer Service
Provide exceptional customer service to clients, referral sources, insurers, and healthcare professionals.
Resolve routine client concerns professionally and escalate issues when appropriate.
Maintain a positive and professional clinic environment.
Skills & Qualifications
Required
Minimum 2 years of administrative or reception experience, preferably in a healthcare setting.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Exceptional organizational and multitasking skills.
Proficiency with Microsoft Office (Word, Outlook, Excel).
Ability to work independently while managing competing priorities.
Strong attention to detail.
Ability to maintain strict confidentiality.
Reliable transportation to travel between the Grimsby and St. Catharines clinics as required.
Preferred
Experience working in an occupational therapy, physiotherapy, rehabilitation, or medical clinic.
Experience with extended health benefits administration.
Familiarity with electronic medical records (EMRs) and scheduling software.
Knowledge of PHIPA and healthcare privacy requirements.
Experience working with insurance companies or third-party payers.
Key Competencies
Exceptional Customer Service
Professional Communication
Organization & Time Management
Attention to Detail
Initiative & Problem Solving
Teamwork & Collaboration
Adaptability
Confidentiality & Professionalism
Working Conditions
Office-based position located in our Grimsby and St. Catharines clinics.
Combination of reception, administrative, and scheduling responsibilities.
Frequent interaction with clients, families, therapists, insurers, and referral sources.
Fast-paced healthcare environment requiring excellent multitasking and prioritization.
Salary Range
Compensation will be discussed during the interview process and will be based on the successful candidate's education, skills, and relevant experience.
We are excited to welcome the right individual to our growing team. If you are passionate about providing exceptional customer service and enjoy supporting healthcare professionals in delivering outstanding client care, we encourage you to apply.
Additional Information
This position is an existing vacancy and is not a newly created role.
At Critical Trauma Therapy, we value a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, rank, or make hiring decisions on applications. Every application is reviewed by a member of our hiring team to ensure candidates are evaluated based on their qualifications, experience, and potential.
Learn more about us at: https://criticaltraumatherapy.com/
Pay: $20.00-$26.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work Location: In person
Critical Trauma Therapy is seeking a detail-oriented and organized Receptionist/Administrative Assistant to join our team in an in-person capacity. This role is essential to maintaining the high quality of care we provide to our clients by ensuring administrative excellence behind the scenes
Why Join Critical Trauma Therapy?
Competitive compensation
Comprehensive benefits package (Vision, Dental, LTD, Travel Insurance, Prescription Drug Coverage, and paramedical service)
Paid vacation
Professional development and advancement opportunities
Supportive, collaborative team environment
Opportunity to work across our Grimsby and St. Catharines clinic location
Position Summary
The Receptionist/Administrative Assistant is the first point of contact for clients, referral sources, and visitors to our clinics. This position provides administrative, reception, scheduling, and extended health benefits support while ensuring the efficient day-to-day operation of our Grimsby and St. Catharines locations.
The successful candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining confidentiality and professionalism.
Key Responsibilities
Reception & Client Experience
Greet clients, families, and visitors in a professional and welcoming manner.
Answer incoming telephone calls and respond to email inquiries.
Schedule, confirm, reschedule, and cancel appointments.
Maintain clinician schedules and assist with appointment optimization.
Prepare treatment rooms and reception areas to ensure a welcoming clinic environment.
Receive and distribute mail, deliveries, and clinic correspondence.
Process client payments and issue receipts as required.
Extended Health Benefits Administration
Verify extended health benefit coverage with insurance providers.
Assist clients with benefit-related inquiries and explain coverage where appropriate.
Submit claims through insurer portals when applicable.
Communicate with insurers regarding claim status, approvals, and required documentation.
Assist therapists with obtaining required insurer documentation.
Maintain accurate benefit and billing records.
Administrative Support
Prepare, scan, upload, and organize client documentation.
Maintain electronic client files in accordance with PHIPA requirements.
Assist therapists with administrative tasks and document preparation.
Monitor clinic supplies and coordinate inventory orders.
Maintain office equipment and coordinate service requests when needed.
Assist with onboarding paperwork and general office administration.
Support management with special projects and other administrative duties as assigned.
Scheduling & Coordination
Coordinate new referrals and intake appointments.
Ensure referral documentation is complete prior to appointments.
Liaise with therapists regarding scheduling changes and client needs.
Assist with waitlists and appointment availability.
Coordinate communication with referral sources and external stakeholders.
Customer Service
Provide exceptional customer service to clients, referral sources, insurers, and healthcare professionals.
Resolve routine client concerns professionally and escalate issues when appropriate.
Maintain a positive and professional clinic environment.
Skills & Qualifications
Required
Minimum 2 years of administrative or reception experience, preferably in a healthcare setting.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Exceptional organizational and multitasking skills.
Proficiency with Microsoft Office (Word, Outlook, Excel).
Ability to work independently while managing competing priorities.
Strong attention to detail.
Ability to maintain strict confidentiality.
Reliable transportation to travel between the Grimsby and St. Catharines clinics as required.
Preferred
Experience working in an occupational therapy, physiotherapy, rehabilitation, or medical clinic.
Experience with extended health benefits administration.
Familiarity with electronic medical records (EMRs) and scheduling software.
Knowledge of PHIPA and healthcare privacy requirements.
Experience working with insurance companies or third-party payers.
Key Competencies
Exceptional Customer Service
Professional Communication
Organization & Time Management
Attention to Detail
Initiative & Problem Solving
Teamwork & Collaboration
Adaptability
Confidentiality & Professionalism
Working Conditions
Office-based position located in our Grimsby and St. Catharines clinics.
Combination of reception, administrative, and scheduling responsibilities.
Frequent interaction with clients, families, therapists, insurers, and referral sources.
Fast-paced healthcare environment requiring excellent multitasking and prioritization.
Salary Range
Compensation will be discussed during the interview process and will be based on the successful candidate's education, skills, and relevant experience.
We are excited to welcome the right individual to our growing team. If you are passionate about providing exceptional customer service and enjoy supporting healthcare professionals in delivering outstanding client care, we encourage you to apply.
Additional Information
This position is an existing vacancy and is not a newly created role.
At Critical Trauma Therapy, we value a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, rank, or make hiring decisions on applications. Every application is reviewed by a member of our hiring team to ensure candidates are evaluated based on their qualifications, experience, and potential.
Learn more about us at: https://criticaltraumatherapy.com/
Pay: $20.00-$26.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work Location: In person
Requirements
• Front desk
• Google Suite
• Microsoft Word
• English
• French
• Google Suite
• Microsoft Word
• English
• French
About Critical Trauma Therapy
At Critical Trauma Therapy, we’re dedicated to guiding you through life’s toughest challenges with compassion, expertise, and personalized care. Our diverse team of skilled clinicians offers a variety of therapeutic approaches and specialized services to ensure comprehensive care for individuals facing mental health challenges.