Receptionist/Administrator

Experienced Medical Spa Receptionist
Fresh Canvas Spa & Laser Centre is seeking an experienced Medical Spa Receptionist to join our growing team!

Previous professional reception, medical office, spa, salon, wellness clinic, or comparable front-desk experience is required.

We are looking for someone who is already confident managing clients, phones, bookings, payments, scheduling and day-to-day front desk responsibilities and who can transition into the role quickly.

This is an excellent opportunity for a polished, personable and sales-oriented receptionist who thrives in a busy environment and wants to build a career in the medical aesthetics industry.

What You'll Be Responsible For:
Welcoming clients and providing an exceptional front-desk experience
Answering incoming calls, texts and client inquiries professionally and efficiently
Scheduling, rescheduling and coordinating appointments
Managing a busy appointment calendar and optimizing treatment schedules
Processing payments, checking clients in and out and handling transactions accurately
Educating clients about treatments, promotions, memberships and skincare products
Recommending and selling skincare products and services when appropriate
Following up with leads, inquiries and existing clients by phone or message
Confirming appointments and assisting with schedule changes and cancellations
Maintaining accurate client records and notes
Supporting inventory awareness and retail product organization
Keeping the reception and client-facing areas polished, organized and welcoming
Communicating closely with medical aestheticians, laser technicians and management
Handling multiple priorities calmly and professionally during busy periods
Required Qualifications: previous professional reception/front-desk experience
The successful candidate will have:
Strong experience handling phone calls, scheduling and client communication
Excellent spoken and written English
Strong customer-service and interpersonal skills
Confidence discussing and selling services or retail products
Strong computer skills and the ability to learn software quickly
Excellent organization, time management and attention to detail
Ability to multitask without becoming overwhelmed in a busy environment
Professional phone etiquette
Reliable attendance and strong punctuality
A polished, warm and professional presence
Ability to work independently and take initiative without requiring constant direction
Candidates with the following experience will be given priority:
Spa, doctors clinic, physio or chiropractic clinic, dental clinic, cosmetic clinic, dermatology, plastic surgery, or wellness clinic experience
Experience using JANE App or similar booking/scheduling software
Experience with retail skincare or service sales
Knowledge of treatments such as HydraFacial, laser hair removal, microneedling, chemical peels or medical-grade skincare
Experience managing a high-volume appointment calendar
Additional languages
JANE software training and training on our specific services and products will be provided; however, we are looking for someone who already has strong reception and client-service fundamentals.

You may be a great fit if you are:
Confident and quick-thinking
Friendly and genuinely enjoy interacting with people
Highly organized and detail-oriented
Comfortable recommending services and products
Proactive rather than waiting to be told what to do
Calm and solution-oriented when schedules become busy
Able to retain product and treatment information quickly
Dependable, trustworthy and professional
Looking for a long-term position with room to grow
Why Join Fresh Canvas?

Established and growing medical spa brand
Beautiful, professionally renovated spa environment
Supportive and welcoming team
Competitive compensation based on experience
Commission on your retail product sales
Employee discounts on professional skincare products
Complimentary or discounted select spa and aesthetic treatments
Training on medical aesthetic services and professional skincare
Opportunities for advancement and increased responsibility
Higher compensation potential for team members who demonstrate exceptional performance, sales ability and leadership
Job Type: Full-time preferred; part-time may be considered for the right experienced candidate
Typical Hours: 10:00 AM–6:00 PM
Location: Surrey, BC
Compensation: Range of $19-23 hourly + product sales commission + employee perks
Please submit an updated resume outlining your relevant experience.

We are currently interviewing and looking to fill this position promptly. Qualified applicants will be contacted for an interview. Best of luck!

Job Types: Full-time, Part-time
Pay: $19.00-$23.00 per hour
Expected hours: 25.0 – 38.0 per week
Experience:
Receptionist: 1 year (required)
Language:
Fluent English (required)
Work Location: In person