Receptionist and Office Administrator

Arion Skin Laser
Location: Vancouver, BC
Job Type: Full time, long term position
Compensation: $25/Hour wage plus commission
Schedule: Tuesday to Saturday availability required
About Us
Arion Skin Laser is a cosmetic laser and medical aesthetics clinic in Vancouver offering advanced treatments for skin rejuvenation, laser hair removal, pigmentation, acne scarring, skin tightening, body contouring, cellulite, and wellness concerns.

We are looking for an experienced, polished, and highly organized receptionist and clinic coordinator to join our team in a full time, long term position.

This is not an entry level role. We are looking for someone with previous experience in reception, administration, client care, scheduling, or a similar professional front desk role. Experience in a clinic, medical aesthetics, spa, dental, medical, or wellness environment is strongly preferred.

About the Role
The receptionist is one of the most important roles in our clinic. You are often the first and last person a client interacts with, so the client experience must always feel warm, calm, professional, organized, and thoughtful.

This role involves managing the front desk, answering calls and emails, booking appointments, supporting the daily clinic schedule, processing payments, preparing client information, following up with clients, and helping the clinic run smoothly.

We are looking for someone who takes pride in excellent client care, has strong attention to detail, and can stay organized in a busy clinic environment.

Long Term Commitment and Reliability
Please apply only if you are looking for a stable, long term position. This is not a seasonal or temporary role. We are looking for someone who can make a genuine commitment to growing with the clinic and becoming part of our team long term.

Reliability is extremely important. Our clinic schedule depends on the receptionist being present, prepared, and punctual. This role is not suitable for someone who may frequently call in, cancel shifts on short notice, or have inconsistent availability.

Main Responsibilities
Answer phone calls, emails, website inquiries, and text messages professionally
Greet clients warmly and create a polished client experience
Book consultations and treatments accurately
Review the daily and next day schedule to make sure appointments are properly prepared
Send appointment information, forms, pre care instructions, post care instructions, and follow up messages
Collect payments and deposits when required
Keep client notes and appointment details accurate
Support providers with general clinic coordination and client preparation
Track prepaid treatments, balances, packages, and follow ups
Keep the reception area calm, clean, and organized
Help maintain a smooth daily clinic flow
Attention to Detail Is Essential
This role requires strong attention to detail. Small mistakes can affect the client experience, appointment flow, payments, treatment preparation, and provider schedule.

The right candidate should naturally double check their work and take accuracy seriously, especially with:
Appointment dates and times
Client names and contact information
Treatment details
Pricing and payments
Forms and consent documents
Client notes and follow ups
Provider, room, and equipment availability
What We Are Looking For
The ideal candidate is:
Experienced in reception, administration, or client care
Warm, friendly, and professional
Extremely reliable and punctual
Highly organized and detail oriented
Comfortable multitasking in a busy environment
A strong communicator by phone, email, and in person
Able to stay calm under pressure
Comfortable learning about cosmetic laser and aesthetic treatments
Careful with scheduling, payments, and client notes
Able to follow procedures and checklists closely
Respectful, discreet, and client focused
Available to work Saturdays
Required Qualifications
Previous reception, administrative, clinic, spa, dental, medical office, or professional client service experience required
Strong written and verbal communication skills
Comfortable using computers, email, and online booking systems
Professional phone manner
Strong attention to detail
Reliable attendance and punctuality
Ability to work independently and as part of a team
Full time availability, including Saturdays
This Role Is Not Best Suited For Someone Who:
Is looking for a short term or seasonal position
Has no previous reception, administration, or client service experience
Cannot commit to a full time, long term schedule
Is not available to work Saturdays
Has inconsistent availability
May need frequent last minute schedule changes
Struggles with multitasking or staying organized
Does not enjoy detailed administrative work
Does not naturally pay close attention to details
Schedule:
This is a full time position.

Clinic hours are:
Tuesday to Friday: 10 AM to 6 PM
Saturday: 10 AM to 5 PM
Saturday availability is a must.

How to Apply
Please apply with your resume and a brief message telling us why you are interested in this role.

In your application, please include any relevant experience in reception, clinic administration, customer service, medical aesthetics, spa, dental, medical office, or a similar client focused environment.

We are looking for someone who is kind, reliable, experienced, organized, detail oriented, and genuinely excited to grow with our clinic long term.

Pay: $25.00-$35.00 per hour
Benefits:
Extended health care
On-site parking
Paid time off
Experience:
Receptionist/Office Admin: 3 years (required)
Work Location: In person