Receptionist/Appointment Coordinator - Orthodontic Office

Our orthodontic office has one of the highest reputations in the Bay Area. In order to maintain this position, we rely upon impeccable service to all of our patients as well as excellent treatment results. We strive to exceed the expectations of our patients and their families, referring dental offices, and everyone that we come into contact with. Our long time scheduling coordinator (and awesome team member) is retiring.

Our goal is to find the perfect person to welcome our patients, answer phones, schedule appointments using Dolphin software, ascertain any special needs of our patients and directing them accordingly. Exceptional communication skills and a warm and ready smile are essential for this job. In addition, the position requires tremendous organizational skills, attention to detail, and the ability to interact with all members of our clinical and administrative team. This is a full time position, approx 36 hrs/week (Monday - Thursday) with a generous benefits package including paid time off, health insurance, dental reimbursement, and 401k. There is room for growth in hourly wage for the right candidate.

SPECIFIC DUTIES AND RESPONSIBILITIES:

- Make everyone feel like a welcomed guest to our office

- Greet patients and visitors, determine their status and needs

- Verify appointments and direct to proper clinical or administrative area

- Schedule appointments for patients in person or on the telephone

- Answer, screen, and direct incoming calls

- Prepare letters, information packets, other correspondences as needed

- Assist with the coordination and implementation of marketing efforts

- Order and inventory office supplies
QUALIFICATIONS AND REQUIREMENTS:

- Outstanding communication and organizational skills

- Excellent verbal and written skills

- High school education, some college preferred

- Receptionist or customer service experience desirable

- Computer experience, proficient in Word, Excel

- Professional appearance and demeanor

- Ability to multitask and prioritize

- Able to work independently, accurately and neatly

- Orthodontic or Dental office experience desirable

- Must be comfortable collecting payments from patients
Please respond to this ad with a brief letter stating your career goals and qualifications along with a resume. Phone and in-office interviews will be scheduled with qualified applicants only. Thank you!

Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Work Location: In person