Receptionist

The Apollo Clinic, with busy multi-disciplinary practices in Abbotsford and Chilliwack, is looking for a part time medical office assistant in CHILLIWACK. The position offers you the opportunity to be part of a dedicated team of healthcare practitioners and staff who are committed to providing exceptional patient care in the Fraser Valley. The positions require self-motivated, conscientious, bright individuals who will be eager to learn, work as dependable team players, and display a positive and supportive attitude at all times. The ideal candidates will work in our CHILLIWACK Clinic and must be available to work evening shifts until 7 pm on weekdays and Saturday morning shifts (not open on long weekends).

Responsibilities:
Greet and check-in patients, ensuring a positive and welcoming experience
Schedule appointments and manage the office calendar
Assist with patient registration and insurance verification
Maintain patient records and update information as necessary
Process billing and handle payment transactions
Coordinate referrals to other healthcare providers
Ensure the cleanliness and organization of the reception and clinic areas including laundry, light sweeping, dusting, taking out garbage etc.

Interacting with patients on the phone and in the clinic
Taking payments
Ensuring that the current clinic health and safety protocols are being followed
Submitting extended medical billings--Blue Cross and eHealth
Updating therapist schedules--break times, holidays, sick days, etc.

Emailing new referrals to ICBC adjusters
Calling ICBC for adjuster contact information for each patient
Answering in-clinic Skype messages
Calling late or "no show" patients
Checking phone messages and returning calls
Responding to therapists' needs / requests
Cancelling and rescheduling appointments for therapists who are ill
Filling open spots with wait list appointments
Balancing end of day transactions
Fulfilling other general office duties as assigned
Covering shifts for colleagues who are absent due to vacations or illness
Assisting practitioners in room set-up, clean-up etc.

Requirements:
Excellent communication skills, both verbal and written
Strong attention to detail and accuracy in data entry
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with phone systems and handling high call volumes
Strong computer skills (preference will be given to those applicants who are already familiar with the Jane clinic software program)
Previous experience dealing with the public (preference will be given to those applicants with prior MOA / reception / secretarial experience )
A positive, accommodating attitude
A welcoming, cheerful, and supportive demeanor
A willingness to learn new skills on an ongoing basis
A willingness to commit to a long-term position (NOTE! Please do not apply for this position if you are only wanting temporary or summer employment.)
Must be willing to work Saturday mornings and weekday evenings until 7pm.

We offer competitive compensation and benefits packages for our employees upon successful completion of our probationary period.

If you meet the requirements above and are interested in joining our team, please submit your resume along with a cover letter explaining your qualifications for this position. We look forward to reviewing your application.

Job Types: Part-time, Permanent
Pay: $19.00-$22.00 per hour
Benefits:
Company events
Dental care
Extended health care
On-site parking
Ability to commute/relocate:
Chilliwack, BC V2P 2N8: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (required)
Language:
English (required)
Work Location: In person