Receptionist/Float

Job Summary
Our ideal candidate needs to be a real team player! We’re looking for someone who has a positive attitude and is reliable. We want someone who is courteous and accountable. Our team provides excellent patient experience for each patient. We need a team player with high integrity, someone who is driven to be a high performer, who is enthusiastic, outgoing, and who is hard working. This position requires someone who can be compassionate towards patients and team members. This position allows for personal and professional growth. If you’re someone with:
Customer service experience
Dental experience and knowledge
Dental insurance knowledge
Thoroughly enjoys patient interaction
Key Responsibilities
Patient & Office Management:
Warmly greet and welcome patients and visitors upon arrival.

Answer and manage incoming calls, scheduling, confirming, and rescheduling patient appointments efficiently.

Manage patient registration, ensuring all necessary forms (e.g., medical history, consent) are completed and accurately filed.

Maintain and organize patient charts and electronic health records in compliance with privacy regulations (e.g., HIPAA).

Process and accurately record payments, issue receipts, and manage the daily reconciliation of transactions.

Maintain the cleanliness and organization of the reception area.

Help clinical staff with bringing patients back or sterilization as needed
Billing & Insurance:
Verify patient dental insurance eligibility and benefits prior to treatment.

Prepare and submit dental claims to insurance companies electronically or by mail.

Provide patients with clear explanations of their financial responsibilities, co-pays, and estimated out-of-pocket costs.

Administrative Support:
Manage the office email correspondence and coordinate internal communications.

Assist in maintaining a practice schedule to optimize flow and productivity.

Perform general administrative duties such as filing, scanning, and faxing.

Collaborate with team members to ensure smooth office operations
Additional tasks as assigned
Qualifications
Required:
High School Diploma or equivalent.

Proven experience in customer service or an administrative roles.

Good interpersonal skills to maintain effective rapport with patients, dentists, other team members, and community
Excellent written and verbal communication skills.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Preferred:
1-3 years of experience as a Dental Receptionist in a dental office setting.

Familiarity with dental terminology, procedures, and coding (CDT codes).

Experience with dental practice management software
Knowledge of dental insurance procedures and billing practices.

Skills and Attributes
Professionalism: Maintains a polished, empathetic, and professional demeanor at all times.

Organization: Highly organized with exceptional attention to detail and ability to maintain accurate records.

Customer Focus: A strong commitment to providing excellent patient care and resolving issues respectfully and effectively.

Team Player: Ability to work collaboratively with dentists, hygienists, dental assistants, and other staff members.

Discretion: Ability to handle sensitive patient information with the utmost confidentiality.

Benefits
Health, Vision, and Dental Insurance
Paid Time Off (PTO) and Holidays
Uniform Allowance
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Commute:
Oshkosh, WI 54901 (Required)
Ability to Relocate:
Oshkosh, WI 54901: Relocate before starting work (Required)
Work Location: In person