full-time 1 day ago
Receptionist Floater FULL TIME
HOUSTON EYE ASSOCIATES
2855 Gramercy Street, Houston, TX 77025
Competitive Compensation
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
LOCATION: 2855 Gramercy St, Houston, TX 77025 The receptionist floater position does require travel to other HEA locations as needed. Mileage reimbursement is available when traveling outside of main/home location.
POSITION SUMMARY: Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist floater will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
SUPERVISORY RESPONSIBILITIES
No supervisor responsibilities.
We Proudly Offer:
Continuing Education including JCAHPO & ABOC
Holidays & Paid Time Off
Bereavement Leave
Superior Benefits Package:
Medical
Dental
401(K)
Free Life Insurance & LTD
Eye Care Benefits & Optical Discounts
Equal Opportunity Employer M/F/H/V
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred.
POSITION SUMMARY: Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist floater will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
SUPERVISORY RESPONSIBILITIES
No supervisor responsibilities.
We Proudly Offer:
Continuing Education including JCAHPO & ABOC
Holidays & Paid Time Off
Bereavement Leave
Superior Benefits Package:
Medical
Dental
401(K)
Free Life Insurance & LTD
Eye Care Benefits & Optical Discounts
Equal Opportunity Employer M/F/H/V
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred.
About HOUSTON EYE ASSOCIATES
Houston Eye Associates is a team of board-certified ophthalmologists and board-licensed optometrists with advanced fellowship and specialty training in the fields of ophthalmology and optometry. With 18 locations across Greater Houston, they offer comprehensive eye care services to patients of all ages.