Receptionist for medical office

Overview
Join our dynamic medical office team as a Receptionist, where your energetic and welcoming presence will set the tone for exceptional patient experiences. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring smooth front desk operations, efficient appointment scheduling, and accurate management of medical records. Your enthusiasm and attention to detail will contribute to a positive healthcare environment, supporting both clinical staff and administrative functions. This paid position offers an exciting opportunity to develop your skills in medical administrative support within a fast-paced, patient-centered setting.

Duties
Greet patients and visitors warmly, providing excellent customer service while managing multi-line phone systems with professionalism and courtesy
Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
Verify insurance coverage, perform insurance verification, and assist with billing processes including medical collection activities and Medicare claims
Manage patient check-in and check-out procedures, ensuring accurate documentation review and data entry into EHR (Electronic Health Records) systems
Maintain organized medical records, ensure confidentiality in accordance with HIPAA policies, and handle filing of physical and electronic documents
Assist with clinical documentation review, CPT coding, ICD-9/ICD-10 coding, and ensure compliance with healthcare documentation standards
Support office management tasks such as inventory control, appointment reminders, and coordinating with clinical staff for care plans or follow-up appointments
Requirements
Proven experience as a medical receptionist or in a healthcare administrative role within a clinic or hospital setting
Strong computer skills with proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or Dentrix; familiarity with Eaglesoft is a plus
Knowledge of health insurance procedures including verification, claims processing, and Medicare billing practices
Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
Bilingual abilities are highly desirable to serve diverse patient populations effectively
English & Spanish is a must
Familiarity with medical terminology, dental terminology (if applicable), and basic medical coding (ICD-10/CPT) required for accurate documentation review
Strong organizational skills with attention to detail in filing, data entry, and documentation review
Ability to maintain confidentiality following clinical confidentiality policies and HIPAA regulations
Office experience involving clerical tasks such as typing (including 10 key), filing, and using Microsoft Office applications
This role is ideal for motivated individuals eager to contribute to quality patient care through exceptional administrative support. We value proactive team players who thrive in busy environments and are committed to maintaining high standards of professionalism in healthcare settings.

Pay: $18.00 - $24.00 per hour
Work Location: In person