full-time 3 hours ago
Receptionist (Front Office Hospitalian)
Niguel Coast Oral & Facial Surgery
32241 Crown Valley Parkway, Dana Point, CA 92629
24 - 28/hr
About the Practice
N/A Team Members
Open Dental Software
Office Tour & Photos
Job Description
**WE KINDLY ASK THAT APPLICANTS DO NOT CALL THE OFFICE TO INQUIRE ABOUT JOB APPLICATION STATUS. WE WILL CONTACT QUALIFIED APPLICANTS DIRECTLY. RECRUITERS AND STAFFING AGENCIES- PLEASE DO NOT CONTACT US REGARDING THIS POSTING**
Job Title: Surgery Concierge
Hourly Rate: $24-$28
Department: Front Office
Reports to: Practice Manager
Schedule: Monday-Friday, 6:45am-3:15pm
Location: Dana Point, Ca
Job Summary:
At Niguel Coast Oral Surgery/Dental Implants GPS, our mission is simple: replace teeth and restore confidence in one day. We are looking for a warm, polished, and highly organized Front Office Hospitalian to help create an exceptional patient experience from the moment a patient walks through our doors. This role is ideal for someone who loves hospitality, thrives in a fast-paced healthcare setting, and takes pride in keeping the front office running smoothly. You will be the first impression of our practice and a key part of making patients feel welcomed, cared for, and confident in their experience.
Duties/Responsibilities:
Welcome patients with warmth, professionalism, and genuine care.
Create a calm, polished, and inviting front office environment.
Manage check-in and check-out with accuracy and efficiency.
Support communication flow between patients, providers, and the clinical team.
Answer calls professionally and respond to voicemails, emails, and messages in a timely manner.
Coordinate insurance-related communication and support accurate front-end administrative flow.
Maintain scheduling accuracy by reviewing upcoming appointments, confirming details, and helping keep the schedule organized and on track.
Audit patient accounts and review patient notes to ensure alignment with the ledger and overall account accuracy.
Prepare paperwork, support follow-up tasks, and maintain detailed records.
Proactively solve problems and help protect a high-end patient experience.
Request and support positive patient reviews and help encourage patient referrals.
Track and support key front office KPIs tied to patient flow, responsiveness, reviews, referrals, and service performance.
What Success Looks Like in This Role
Patients are greeted promptly and seated quickly
The front office feels welcoming, organized, and calm
Calls, messages, and patient questions are handled with urgency and care
Scheduling is accurate, organized, and proactively managed
Patient accounts, notes, and ledger details are reviewed carefully and kept aligned
Insurance coordination is handled with professionalism and attention to detail
Patient reviews and referrals are consistently supported through great service and follow-through
KPIs are monitored and performance expectations are taken seriously
Patients leave feeling informed, supported, and well taken care of
The team can count on you to follow through, stay organized, and step in where needed
What We’re Looking For:
High school diploma or equivalent
Strong communication and phone etiquette
Experience in a dental or oral surgery office preferred
Comfort with insurance coordination, scheduling accuracy, and front office administrative responsibilities
Strong attention to detail and confidence auditing patient accounts and notes for accuracy
Ability to manage multiple priorities in a fast-paced environment
A proactive mindset with strong follow-through
Someone who takes ownership, communicates clearly, and works well with a team
Our Culture
We believe great patient care is about more than clinical excellence. It is also about consistency, personalization, and creating an experience free of worry. We are looking for someone who reflects our core values of Servant Leadership, Humility, Hospitality, Extreme Ownership, Radical Candor, Passionate Discontent, and Abundance Mindset.
If you are someone who enjoys helping people, values excellence, and wants to be part of a team that changes lives every day, we would love to meet you.
Benefits:
Vacation Accrual
Sick Time Accrual, with rollover
Full benefits eligibility after 60 days (Medical, Dental, Vision, & other Voluntary Benefit Options)
401k with company match
Paid Holidays
Pay: $24.00 - $28.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
This role requires consistency. How long do you see yourself being available for a position like this?
What interests you about this role at this stage of your career or education?
Ability to Commute:
Dana Point, CA 92629 (Preferred)
Work Location: In person
Job Title: Surgery Concierge
Hourly Rate: $24-$28
Department: Front Office
Reports to: Practice Manager
Schedule: Monday-Friday, 6:45am-3:15pm
Location: Dana Point, Ca
Job Summary:
At Niguel Coast Oral Surgery/Dental Implants GPS, our mission is simple: replace teeth and restore confidence in one day. We are looking for a warm, polished, and highly organized Front Office Hospitalian to help create an exceptional patient experience from the moment a patient walks through our doors. This role is ideal for someone who loves hospitality, thrives in a fast-paced healthcare setting, and takes pride in keeping the front office running smoothly. You will be the first impression of our practice and a key part of making patients feel welcomed, cared for, and confident in their experience.
Duties/Responsibilities:
Welcome patients with warmth, professionalism, and genuine care.
Create a calm, polished, and inviting front office environment.
Manage check-in and check-out with accuracy and efficiency.
Support communication flow between patients, providers, and the clinical team.
Answer calls professionally and respond to voicemails, emails, and messages in a timely manner.
Coordinate insurance-related communication and support accurate front-end administrative flow.
Maintain scheduling accuracy by reviewing upcoming appointments, confirming details, and helping keep the schedule organized and on track.
Audit patient accounts and review patient notes to ensure alignment with the ledger and overall account accuracy.
Prepare paperwork, support follow-up tasks, and maintain detailed records.
Proactively solve problems and help protect a high-end patient experience.
Request and support positive patient reviews and help encourage patient referrals.
Track and support key front office KPIs tied to patient flow, responsiveness, reviews, referrals, and service performance.
What Success Looks Like in This Role
Patients are greeted promptly and seated quickly
The front office feels welcoming, organized, and calm
Calls, messages, and patient questions are handled with urgency and care
Scheduling is accurate, organized, and proactively managed
Patient accounts, notes, and ledger details are reviewed carefully and kept aligned
Insurance coordination is handled with professionalism and attention to detail
Patient reviews and referrals are consistently supported through great service and follow-through
KPIs are monitored and performance expectations are taken seriously
Patients leave feeling informed, supported, and well taken care of
The team can count on you to follow through, stay organized, and step in where needed
What We’re Looking For:
High school diploma or equivalent
Strong communication and phone etiquette
Experience in a dental or oral surgery office preferred
Comfort with insurance coordination, scheduling accuracy, and front office administrative responsibilities
Strong attention to detail and confidence auditing patient accounts and notes for accuracy
Ability to manage multiple priorities in a fast-paced environment
A proactive mindset with strong follow-through
Someone who takes ownership, communicates clearly, and works well with a team
Our Culture
We believe great patient care is about more than clinical excellence. It is also about consistency, personalization, and creating an experience free of worry. We are looking for someone who reflects our core values of Servant Leadership, Humility, Hospitality, Extreme Ownership, Radical Candor, Passionate Discontent, and Abundance Mindset.
If you are someone who enjoys helping people, values excellence, and wants to be part of a team that changes lives every day, we would love to meet you.
Benefits:
Vacation Accrual
Sick Time Accrual, with rollover
Full benefits eligibility after 60 days (Medical, Dental, Vision, & other Voluntary Benefit Options)
401k with company match
Paid Holidays
Pay: $24.00 - $28.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
This role requires consistency. How long do you see yourself being available for a position like this?
What interests you about this role at this stage of your career or education?
Ability to Commute:
Dana Point, CA 92629 (Preferred)
Work Location: In person
Requirements
• Administrative experience
• High school diploma or GED
• Medical scheduling
• Medical administrative support
• Patient interaction
• High school diploma or GED
• Medical scheduling
• Medical administrative support
• Patient interaction
About Niguel Coast Oral & Facial Surgery
Niguel Coast Oral & Facial Surgery in Dana Point, CA is dedicated to redefining oral surgery with a focus on total health and wellness. Their highly skilled oral surgeons, including Dr. Tim Betita, Dr. Eric Baker, and Dr. Sebastian East, offer minimally invasive techniques for maximum function, comfort, and aesthetics.