full-time 7 days ago
Receptionist (Referral Coordinator)
Elevated Dental Care of Fredericksburg
Fredericksburg, VA 22407
18/hr
About the Practice
N/A Team Members
Eaglesoft Software
Job Description
Job Summary:
Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus.
Benefits:
Health Insurance
Dental & Vision
Life Insurance
IRA
Paid Time Off (PTO)
Responsibilities:
Front Desk / Reception:
Check patients in and out
Provide new patients with forms and applications
Scan insurance cards and update as needed
Check insurance eligibility before appointments are scheduled
Collect and process patient payments; maintain and reconcile cash drawer
Answer phones and assist patients at the window with pickups or questions
Make follow-up appointments and manage the clinic appointment schedule for all providers
Maintain and update scheduling protocols
Receive indigent care applications
Scan documents into patient charts
Process incoming faxes
Reconcile end-of-day financials and print daily reports
Maintain and update application forms and clinic protocols
Add supplies and funds to the postage machine
Serve as liaison between patients and the billing department
Referral Coordination:
Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers
Verify insurance authorization and prior authorization requirements for referrals
Track referral status from initiation through completion; follow up on outstanding referrals
Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues
Document referral activity accurately in the EHR
Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately
Assist patients with understanding referral and authorization requirements
Perform other duties as assigned by the Practice Manager or providers
Qualifications:
At least 2 years of customer service experience
At least 2 years of computer skills
At least 1 year of medical terminology experience
Prior referral coordination or insurance authorization experience preferred
Bilingual preferred
Requirements:
Must be a team player
Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ
Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus.
Benefits:
Health Insurance
Dental & Vision
Life Insurance
IRA
Paid Time Off (PTO)
Responsibilities:
Front Desk / Reception:
Check patients in and out
Provide new patients with forms and applications
Scan insurance cards and update as needed
Check insurance eligibility before appointments are scheduled
Collect and process patient payments; maintain and reconcile cash drawer
Answer phones and assist patients at the window with pickups or questions
Make follow-up appointments and manage the clinic appointment schedule for all providers
Maintain and update scheduling protocols
Receive indigent care applications
Scan documents into patient charts
Process incoming faxes
Reconcile end-of-day financials and print daily reports
Maintain and update application forms and clinic protocols
Add supplies and funds to the postage machine
Serve as liaison between patients and the billing department
Referral Coordination:
Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers
Verify insurance authorization and prior authorization requirements for referrals
Track referral status from initiation through completion; follow up on outstanding referrals
Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues
Document referral activity accurately in the EHR
Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately
Assist patients with understanding referral and authorization requirements
Perform other duties as assigned by the Practice Manager or providers
Qualifications:
At least 2 years of customer service experience
At least 2 years of computer skills
At least 1 year of medical terminology experience
Prior referral coordination or insurance authorization experience preferred
Bilingual preferred
Requirements:
Must be a team player
Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ