full-time 19 days ago
Receptionist / Referrals Coordinator
Twig
Vancouver, BC V5Z 1C6
20–25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Job description
About Twig Fertility
We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.
Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manners. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
Your impact
Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
Bring strong verbal and written communications that allow patients to feel heard and supported
Your responsibilities
Greet and check-in patients upon arrival to the clinic
Answer phones and triage calls as needed
Triage general email inquiries
Manage eFaxes
Transcribe patient results
Process patient payments
Assist with cleaning throughout the clinic as needed
Assist with general administrative duties/coverage as needed
Manage and track all incoming and outgoing patient referrals
Book and confirm new patient consultations
Communicate with patients via phone, email, EMR portal, and in person
Communicate and manage relationships with other physician offices and other health care provider offices
Your experience
Previous related experience in a medical or clinical office environment
Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
Strong interpersonal skills and a high degree of discretion
Effective verbal and written communication skills
Must enjoy learning and interacting with people of all backgrounds
Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
Comfortable working in a fast-paced environment and adaptable to change
Excellent time management abilities and attention to detail
Highly effective organizational skills, flexibility, and adaptability
Experience working within an EMR and/or CRM (preferred)
Your schedule
Monday - Friday
Weekend rotation (Saturday and Sunday 7:00AM-3:00PM) and holidays as needed
Perks and Benefits
At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work Location: In person
About Twig Fertility
We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.
Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manners. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
Your impact
Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
Bring strong verbal and written communications that allow patients to feel heard and supported
Your responsibilities
Greet and check-in patients upon arrival to the clinic
Answer phones and triage calls as needed
Triage general email inquiries
Manage eFaxes
Transcribe patient results
Process patient payments
Assist with cleaning throughout the clinic as needed
Assist with general administrative duties/coverage as needed
Manage and track all incoming and outgoing patient referrals
Book and confirm new patient consultations
Communicate with patients via phone, email, EMR portal, and in person
Communicate and manage relationships with other physician offices and other health care provider offices
Your experience
Previous related experience in a medical or clinical office environment
Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
Strong interpersonal skills and a high degree of discretion
Effective verbal and written communication skills
Must enjoy learning and interacting with people of all backgrounds
Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
Comfortable working in a fast-paced environment and adaptable to change
Excellent time management abilities and attention to detail
Highly effective organizational skills, flexibility, and adaptability
Experience working within an EMR and/or CRM (preferred)
Your schedule
Monday - Friday
Weekend rotation (Saturday and Sunday 7:00AM-3:00PM) and holidays as needed
Perks and Benefits
At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work Location: In person
Requirements
• Medical office experience
• Electronic medical records
• Front desk
• Time management
• Organizational skills
• Electronic medical records
• Front desk
• Time management
• Organizational skills
About Twig
Twig Fertility is a Canadian fertility clinic with locations in Toronto and Vancouver. They offer a range of services from family building and IVF to fertility preservation and reproductive health. The clinic prides itself on transparent pricing, no referral required, and fast access to care.