Receptionist/ Surgery Scheduler/Insurance Verification/ Medical Records

SUMMARY:
The primary responsibility of this position is to greet all who enter the building, determine the nature of business, and help where needed. In addition, schedule surgery and special procedures with physician’s offices to be performed at the center. Completes insurance verification.

POSITION DUTIES
A. Greets all who enter the building in a positive manner and provides direction, information, and other assistance as needed
B. Answers phone in a pleasant manner and deals with physician offices and patient needs expeditiously. Takes messages and records in the message book. Transfers calls to other departments
C. Collects and distributes mail and messages
D. Completes necessary paperwork for registration and uses the computer system to generate information for surgery/special procedure
E. Handles financial responsibilities as policy states or appropriately
F. Maintains various logs of daily activities, including canceled appointments and add-ons, for monthly tallies needed
G. Assists in maintaining office supplies and necessary forms and informs Office Manager when supplies are needed
H. Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes
I. Filing of received faxes in appropriate areas, filing reports in patient’s charts
J. Maintains a clean and orderly waiting area
K. Performs other related duties as assigned
L. To function efficiently as a member of the surgery center team
M. Helps team members, physicians, and anesthesia personnel as needed (i.e., reliability, initiative, work relations, training needs
N. Develop communication skills and promote departmental relationships to ensure continuity of care
O. Participates in ongoing committee and other educational programs to enhance patient care
P. Verifies patient identity in compliance with the compliance for Identity Theft Policy.

II. POSITION CHARACTERISTICS
It may be necessary to perform overtime to meet the caseload needs and maintain other responsibilities. It is a position of responsibility and accountability, requiring people skills, problem- solving and decision-making skills, and can be hectic and stressful.

II. POSITION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Physical and mental requirements, keyboarding experience and knowledge of receptionist tasks, surgery paperwork and policy and procedures of facility. Employees must be able to use office equipment, including phones, computers, faxes, copiers, and credit card machines. Employee must have knowledge of customer service concepts and technique. Must have the ability to prioritize and organize multiple tasks effectively. Must be able to communicate clearly in person and by phone and establish and maintain cooperative relationships with patients, family, staff, physicians, and others. Ability to read, understand and follow oral/written instructions. Employees must have the ability to file correctly by alphabetic and numeric systems. Have no restrictions on sitting for long periods of time, 7-8 hours daily. Employees must be able to view computer screens for long periods. Employees must have the ability to multi-task. Occasional stress- related workload, customer, and physical problems. Employees must be able to present a professional image.

II. POSITION SPECIFICATIONS
The Receptionist should have a high school diploma or GED. A minimum of two years’ experience in health care and a minimum of one year’s experience in receptionist procedures preferred. The successful candidate must have the ability to work independently as well as function within a team; have a basic knowledge of receptionist responsibilities; and must possess the ability to handle stress.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all the required responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Medical Specialty:
Orthopedics
Sports Medicine
Surgery
Work Location: In person