full-time 18 days ago
Receptionist/Surgery Scheduler
United Surgical Partners
Neenah, WI
Competitive Compensation
About the Practice
N/A Team Members
Software Software
Job Description
Welcome to Advanced Spine of Wisconsin
At Advanced Spine Center of Wisconsin was designed with the goal of providing the best experience for patients and their loved ones. The facility has two operating rooms and one procedure room that are equipped with the latest in advanced surgical technology.
Front Desk/Receptionist/Surgery Scheduler at Advanced Spine Center of Wisconsin
The Front Desk Receptionist interfaces with patients and families, physicians, vendors and staff. Admit patients and process their paperwork. Update patient demographics/information in system. Collect balances due and document in the billing system. Handle funds per office procedure. Answer incoming phone calls. Assist with insurance verification. The Surgery Scheduler is responsible for scheduling pediatric and adult patients for the surgery center and assists with insurance verification when needed. The Surgical Scheduler must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient care.
Duties and Responsibilities:
Schedules all surgical procedures.
Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
Is aware of instruments and equipment limitations of the department.
Communicates with OR Director/Administrator regarding managing block time.
Allows adequate time for each procedure according to physician request.
Allows adequate time for room turnover.
Attempts to schedule similar types of cases in the same room to increase efficiency.
Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
Proofreads and edits all surgery schedules before distributing.
Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
Refers conflicts and procedural questions to the OR Director.
Keep all department managers informed of changes affecting current schedule.
Assists with completing forms for add-on procedures.
Prepares and distributes a “week at a glance” to assist with departmental staffing.
Attempts to minimize down time of rooms between cases.
Prepares final version of schedule for the following day.
Assists other employees when time allows.
May be asked to visit surgeon offices for marketing purposes.
Is consistently punctual and shows a responsible and dependable pattern of attendance.
Participates and supports BDP/QI programs and activities.
Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.
Qualifications
High school graduate or equivalent.
1+ years of experience in surgery scheduling.
1+ years of receptionist experience in healthcare.
Excellent communication skills.
Excellent planning and organizational skills.
Ability to work under pressure.
Excellent telephone etiquette.
Thorough knowledge of medical terminology.
Ability to handle and prioritize multiple tasks.
Having the ability to foresee problems.
Alertness and adaptability to change in situation.
Holds all patient information confidential.
Benefits
USPI offers the following benefits, subject to employment status:
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.
401k retirement plan
Paid holidays
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
#LI-CT1
At Advanced Spine Center of Wisconsin was designed with the goal of providing the best experience for patients and their loved ones. The facility has two operating rooms and one procedure room that are equipped with the latest in advanced surgical technology.
Front Desk/Receptionist/Surgery Scheduler at Advanced Spine Center of Wisconsin
The Front Desk Receptionist interfaces with patients and families, physicians, vendors and staff. Admit patients and process their paperwork. Update patient demographics/information in system. Collect balances due and document in the billing system. Handle funds per office procedure. Answer incoming phone calls. Assist with insurance verification. The Surgery Scheduler is responsible for scheduling pediatric and adult patients for the surgery center and assists with insurance verification when needed. The Surgical Scheduler must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient care.
Duties and Responsibilities:
Schedules all surgical procedures.
Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
Is aware of instruments and equipment limitations of the department.
Communicates with OR Director/Administrator regarding managing block time.
Allows adequate time for each procedure according to physician request.
Allows adequate time for room turnover.
Attempts to schedule similar types of cases in the same room to increase efficiency.
Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
Proofreads and edits all surgery schedules before distributing.
Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
Refers conflicts and procedural questions to the OR Director.
Keep all department managers informed of changes affecting current schedule.
Assists with completing forms for add-on procedures.
Prepares and distributes a “week at a glance” to assist with departmental staffing.
Attempts to minimize down time of rooms between cases.
Prepares final version of schedule for the following day.
Assists other employees when time allows.
May be asked to visit surgeon offices for marketing purposes.
Is consistently punctual and shows a responsible and dependable pattern of attendance.
Participates and supports BDP/QI programs and activities.
Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.
Qualifications
High school graduate or equivalent.
1+ years of experience in surgery scheduling.
1+ years of receptionist experience in healthcare.
Excellent communication skills.
Excellent planning and organizational skills.
Ability to work under pressure.
Excellent telephone etiquette.
Thorough knowledge of medical terminology.
Ability to handle and prioritize multiple tasks.
Having the ability to foresee problems.
Alertness and adaptability to change in situation.
Holds all patient information confidential.
Benefits
USPI offers the following benefits, subject to employment status:
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.
401k retirement plan
Paid holidays
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
#LI-CT1
About United Surgical Partners
USPI’s mission is simple, but the gravity of it is profound. We care for every patient and their family as if they were our own. Each patient, each family, each and every time. United Surgical Partners International is an experienced and trusted partner in some of the nation’s most successful ambulatory surgical networks. We are dedicated to providing high-quality, lower-cost solutions as various reform initiatives unfold in the communities we serve. We provide strategic solutions for physicians, health systems and those paying for the cost of health care services, such as employers, insurance companies and government programs. We currently own and operate over 260 short-stay ambulatory facilities where we serve more than 9,000 physicians and over one million patients each year. We maintain strategic joint-venture partnerships with more than 4,000 physicians and over 50 health systems nationwide. All of this is accomplished through a team of over 11,000 dedicated employees.