full-time 3 months ago
Receptionist
Surrey Hearing Care, Inc.
105-15277 100 Avenue, Surrey, BC, V3R 8X2
From 19/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Join a Top-Rated Hearing Clinic Committed to Excellence in Patient Care
Surrey Hearing Care is seeking a friendly, organized, and customer-focused Full-Time Receptionist to join our growing team. As the first point of contact for our clients, you will play a key role in creating a warm, professional, and welcoming environment while ensuring the smooth day-to-day operations of the clinic.
At Surrey Hearing Care, we pride ourselves on delivering compassionate, high-quality service and building meaningful relationships with our clients. We’re excited to welcome a team member who shares our commitment to exceptional patient care and outstanding customer service.
Key Competencies
Customer Service Excellence
Professionalism
Team Collaboration
Adaptability
Reliability
Key Responsibilities:
Clinic Operations and Administration
Maintain a clean, welcoming front desk and waiting area, greeting all patients respectfully and professionally.
Check patients in and out, ensuring accurate personal information, appointment details, and required documentation.
Manage phone calls and emails, providing clear, courteous, and helpful assistance.
Provide basic information about clinic services, appointment types, and general inquiries.
Book, reschedule, and confirm appointments using HearWare, ensuring schedules are accurate and up-to-date.
Process payments, issue receipts, and support patients with insurance or third-party documentation as needed.
Prepare, scan, and organize forms and documents, ensuring accuracy, confidentiality, and proper file handling.
Maintain accurate and timely patient records in HearWare, updating information as required.
Coordinate outreach visits by preparing intake forms, patient lists, and required equipment for home and in-clinic appointments.
Submit and track insurance and third-party claims, following up on approvals, holds, or outstanding requirements.
Hearing Aid Services and Patient Support
Assist with basic hearing aid troubleshooting, cleaning, and repairs, including sending devices for repair and tracking their status.
Review warranties and confirm patient coverage, charges, and limitations when applicable.
Confirm patient eligibility, coverage limits, warranty details, and required documentation before services.
Compliance, Privacy & Safety
Adhere to all confidentiality requirements under CSHBC, PIPA, and clinic-specific policies.
Protect patient records by ensuring secure handling, storage, and transmission of personal information.
Follow all clinic health and safety procedures to ensure a safe environment for patients and staff.
Qualifications
Previous experience in a healthcare or customer service environment is an asset but not required.
Strong communication skills with a warm, professional demeanour.
Proficiency in Microsoft Office and the ability to learn clinic software systems such as HearWare.
Highly organized with strong attention to detail.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills and willingness to assist both clients and team members.
Ability to maintain patient confidentiality and follow clinic policies.
Familiarity with third-party benefit programs, insurance processes, and warranty policies is an asset but not required.
Why Surrey Hearing Care?
Over 35 years of combined expertise
3 thriving locations across Surrey
Voted #1 Hearing Clinic in Surrey in 2025
Positive, professional work environment focused on growth and collaboration
Career advancement opportunity
At Surrey Hearing Care, we are committed to fair and competitive compensation based on experience, qualifications, and industry standards.
Job Types: Permanent, Full-time
Pay: From $19.00 per hour
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Ability to commute/relocate:
Surrey, BC: reliably commute or plan to relocate before starting work (required)
Experience:
Front desk: 1 year (preferred)
Work Location: In person
Surrey Hearing Care is seeking a friendly, organized, and customer-focused Full-Time Receptionist to join our growing team. As the first point of contact for our clients, you will play a key role in creating a warm, professional, and welcoming environment while ensuring the smooth day-to-day operations of the clinic.
At Surrey Hearing Care, we pride ourselves on delivering compassionate, high-quality service and building meaningful relationships with our clients. We’re excited to welcome a team member who shares our commitment to exceptional patient care and outstanding customer service.
Key Competencies
Customer Service Excellence
Professionalism
Team Collaboration
Adaptability
Reliability
Key Responsibilities:
Clinic Operations and Administration
Maintain a clean, welcoming front desk and waiting area, greeting all patients respectfully and professionally.
Check patients in and out, ensuring accurate personal information, appointment details, and required documentation.
Manage phone calls and emails, providing clear, courteous, and helpful assistance.
Provide basic information about clinic services, appointment types, and general inquiries.
Book, reschedule, and confirm appointments using HearWare, ensuring schedules are accurate and up-to-date.
Process payments, issue receipts, and support patients with insurance or third-party documentation as needed.
Prepare, scan, and organize forms and documents, ensuring accuracy, confidentiality, and proper file handling.
Maintain accurate and timely patient records in HearWare, updating information as required.
Coordinate outreach visits by preparing intake forms, patient lists, and required equipment for home and in-clinic appointments.
Submit and track insurance and third-party claims, following up on approvals, holds, or outstanding requirements.
Hearing Aid Services and Patient Support
Assist with basic hearing aid troubleshooting, cleaning, and repairs, including sending devices for repair and tracking their status.
Review warranties and confirm patient coverage, charges, and limitations when applicable.
Confirm patient eligibility, coverage limits, warranty details, and required documentation before services.
Compliance, Privacy & Safety
Adhere to all confidentiality requirements under CSHBC, PIPA, and clinic-specific policies.
Protect patient records by ensuring secure handling, storage, and transmission of personal information.
Follow all clinic health and safety procedures to ensure a safe environment for patients and staff.
Qualifications
Previous experience in a healthcare or customer service environment is an asset but not required.
Strong communication skills with a warm, professional demeanour.
Proficiency in Microsoft Office and the ability to learn clinic software systems such as HearWare.
Highly organized with strong attention to detail.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills and willingness to assist both clients and team members.
Ability to maintain patient confidentiality and follow clinic policies.
Familiarity with third-party benefit programs, insurance processes, and warranty policies is an asset but not required.
Why Surrey Hearing Care?
Over 35 years of combined expertise
3 thriving locations across Surrey
Voted #1 Hearing Clinic in Surrey in 2025
Positive, professional work environment focused on growth and collaboration
Career advancement opportunity
At Surrey Hearing Care, we are committed to fair and competitive compensation based on experience, qualifications, and industry standards.
Job Types: Permanent, Full-time
Pay: From $19.00 per hour
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Ability to commute/relocate:
Surrey, BC: reliably commute or plan to relocate before starting work (required)
Experience:
Front desk: 1 year (preferred)
Work Location: In person
Requirements
• Customer service
• Microsoft Office
• Google Suite
• Microsoft Word
• English
• Microsoft Office
• Google Suite
• Microsoft Word
• English
About Surrey Hearing Care, Inc.
Surrey Hearing Care is Surrey's most awarded hearing clinic with over 35 years of combined experience. They offer personalized hearing care, high-quality hearing aids at affordable prices, and a range of services including hearing aid cleaning and adjustment, repairs, counseling, free hearing screening, and more.
Position Closed
This job is no longer accepting applications.