Referral Coordinator /Front Desk Receptionist

TRUDERM
Adult | Pediatric Dermatology | Cosmetic Center
Healthy skin is beautiful skin. At TruDerm, we help our patients love the skin they're in. We believe in offering services based on quality care and empathy which has made us South Florida’s destination medical facility of choice. Patients from all over the state and beyond come to Dr. Andleeb Usmani and our team.

Dr. Usmani, DO, FAOCD is a Board-Certified Dermatologist for over 10 years. As the founder of TruDerm Pediatric and Adult Dermatology, Dr. Usmani has developed and maintained a truly unique practice that delivers pediatric and adult dermatology, total skin health, laser, and cosmetic services. She combines advanced technical proficiency with an artistic eye.

TruDerm is looking for an experienced Bi-Lingual Medical Receptionist (English & Spanish) to join our team. The ideal candidate is positive, a quick learner, organized, dependable, reliable and can multi-task in a fast paced environment.

Responsibilities for Medical Receptionist
Welcomes patients and visitors with a positive and upbeat attitude by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members in a timely manner
Schedule appointments for the Physician and Physician Assistant to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms following the office's scheduling protocols
Promptly and accurately check-in patients, collect ID/DL, insurance card(s) and patient forms
Promptly and accurately check-out patients and schedule follow-up visits as instructed by the Physician and Physician Assistant; no patient should leave the office without a scheduling their future appointment(s)
Collect and post copays, deductibles and/or co-insurance according to the patient's current insurance verification eligibility check
Complete insurance verifications and obtain referrals and/or prior-authorizations as required by the insurance plans following the office's protocols
Maintain patients accounts current and up-to-date with any changes in their demographics, insurance coverage and paperwork
Answer all phone calls within the 3rd ring in a professional and courteous manner
Optimizing provider schedules and patient satisfaction with efficient scheduling while following scheduling protocols
Communicate delays with patients in the waiting room, staff and providers to help maintain a smooth office flow
Comforting patients by anticipating anxieties and effectively answering questions
Perform all duties within HIPAA regulations.

Maintain confidentiality of all doctor, staff, and patient information.

Liaise between medical departments with discretion and professionalism
Adhere to policy and procedures during all activities
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders
Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.

Medical Receptionist Qualifications / Skills:
Multi-tasking
Flexibility
Multi-line telephone skills
Customer service
Time management
Organization
Attention to detail
Scheduling
Word processing
Professionalism
Quality focus
Dependable
Reliable
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Uniform allowance
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Insurance Verification: 1 year (Preferred)
Referrals & Prior-Authorization: 1 year (Preferred)
Work Location: In person