Registered Dental Assistant and front desk

Position Summary
The Front Desk Receptionist / Cross-Trained Dental Assistant is responsible for providing excellent patient service at the front desk while also supporting clinical operations as a dental assistant when needed. This dual-role position ensures smooth patient flow, efficient scheduling, and high-quality care support in a fast-paced dental practice.

Key ResponsibilitiesFront Desk Duties
Greet and welcome patients in a friendly and professional manner
Answer phone calls, respond to inquiries, and manage patient communications
Schedule, confirm, and reschedule patient appointments
Verify insurance eligibility and collect co-pays or payments
Maintain accurate patient records and update demographic/insurance information
Manage daily schedule to optimize provider productivity
Handle basic billing support and insurance follow-ups as needed
Ensure the reception area remains clean and organized
Dental Assistant Duties (Cross-Trained)
Assist the dentist during examinations and procedures
Prepare and sterilize instruments and treatment rooms
Take and process dental radiographs (if certified/allowed by state law)
Prepare materials such as impressions, trays, and restorative supplies
Provide chairside support, including suctioning and patient comfort
Review post-operative instructions with patients
Follow infection control and OSHA safety protocols
Qualifications
High school diploma or equivalent required
Completion of a dental assisting program preferred or on-the-job training accepted
Current dental assistant certification or radiology certification (if required by state)
Prior front desk or customer service experience preferred
Familiarity with dental practice management software is a plus
Strong communication and interpersonal skills
Ability to multitask and remain organized in a busy environment
Skills & Competencies
Professional and welcoming demeanor
Strong attention to detail
Excellent time management and organizational skills
Ability to work both independently and as part of a team
Comfort working in both administrative and clinical roles
Problem-solving and adaptability
Work Environment
Fast-paced dental office setting
Combination of seated front desk work and standing clinical assistance
Exposure to standard dental clinical environment and materials
Physical Requirements
Ability to stand for extended periods when assisting clinically
Ability to lift or move small equipment or instrument trays as needed
Manual dexterity for clinical assisting tasks
Pay: $16.00 - $22.00 per hour
Work Location: In person