Relief Medical Receptionist

Job Brief

Medical Receptionist Astoria, OR

Employment duration:

Part time

Exempt Status:

Non-exempt

Offer Relocation?:

No

ID:

17075

Join our team as a Relief Medical Receptionist at Coastal Family Health Center Astoria, OR!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

$22.84-$27.98/hour DOE with the ability to go higher for highly experienced candidates

Additional pay for your bilingual skills, paid on hours worked

What You’ll Do:

Answers the phone, transfers calls and takes messages as needed for the clinic

Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients

Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer

Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments

Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed

Reviews and responds to patients’ questions in person, via phone, and patient portal systems

May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports

Reviews cash box receipts and reconciles cash box daily

Perform other duties as assigned

Qualifications:

High School Diploma or GED

One year's experience as a Receptionist in a clinic preferred

This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved

Bilingual (English/Spanish) speaking skills preferred at a level 9

Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

Ability to interact with patients, Providers and staff in a professional manner

Ability to deliver outstanding customer service

Basic knowledge of medical terminology desired

Basic knowledge of healthcare billing insurance desired

Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!