full-time 15 days ago
Rewards Resolution Specialist (Bilingual English/Spanish)
Finity Communications, Inc.
4307 Nw St Helens Road, Portland, OR 97210
20.00 - 23.75/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Description:
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, bilingual English/Spanish speaking Rewards Resolution Specialist to join our team. This is an onsite position at our NE Portland, Oregon facility with a Monday-Friday standard business hours schedule.
Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members. Our mission is to improve the health and well-being of the various health populations we serve through education, incentivization, and improved accessibility to healthcare supports.
About the Role
The Rewards Resolution Specialist is a key customer service position responsible for resolving member rewards program issues and concerns with orders in alignment with Finity's Wellness Services program guidelines. This role partners closely with the Resolution Project Manager, the Productions team, and Wellness Services Leadership to ensure consistent administration of Finity’s member rewards programs in accordance with program policies.
Responsibilities include:
Research and resolve member issues pertaining to Finity’s rewards program, including but not limited to member orders, ad-hoc services, and the MemberWell portal
Resolve escalated inbound calls from members involving rewards points and orders
Communicate member resolutions, shipping needs, and order updates to internal stakeholders and external members
Maintain deep knowledge of Finity’s different client reward guidelines and program policies
Conduct rewards program process and procedure training for Wellness Services Representatives and Supervisors
Assist with internal Wellness Services special projects as requested by Wellness Services Leadership.
What We Offer
Our compensation and benefit package includes:
Competitive paid time off benefit (30 days of PTO annually at hire; 35 days per year at the 3rd year of employment)
Company paid holidays
Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Annual professional development funds
Opportunity for career growth and development
401(k) with company match.
All employees must comply with HIPAA & HITRUST security requirements.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements:
Required Experience:
3+ years of customer service experience
High school diploma/GED
Bilingual English/Spanish
Excellent analytical, problem solving, decision making and organizational skills
Ability to exercise consistent judgment and knowledge of program guidelines in determining member appeals
Attention to detail
Ability to multi-task and meet deadlines
Intermediate or higher proficiency with MS Excel, Word, and Outlook
Ability to interact professionally, patiently and courteously with co-workers and supervisors.
Preferred Experience:
Healthcare experience or knowledge of HIPAA/NIST standards
Prior experience with Endicia, Five9, or FedEx Ship Manager.
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, bilingual English/Spanish speaking Rewards Resolution Specialist to join our team. This is an onsite position at our NE Portland, Oregon facility with a Monday-Friday standard business hours schedule.
Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members. Our mission is to improve the health and well-being of the various health populations we serve through education, incentivization, and improved accessibility to healthcare supports.
About the Role
The Rewards Resolution Specialist is a key customer service position responsible for resolving member rewards program issues and concerns with orders in alignment with Finity's Wellness Services program guidelines. This role partners closely with the Resolution Project Manager, the Productions team, and Wellness Services Leadership to ensure consistent administration of Finity’s member rewards programs in accordance with program policies.
Responsibilities include:
Research and resolve member issues pertaining to Finity’s rewards program, including but not limited to member orders, ad-hoc services, and the MemberWell portal
Resolve escalated inbound calls from members involving rewards points and orders
Communicate member resolutions, shipping needs, and order updates to internal stakeholders and external members
Maintain deep knowledge of Finity’s different client reward guidelines and program policies
Conduct rewards program process and procedure training for Wellness Services Representatives and Supervisors
Assist with internal Wellness Services special projects as requested by Wellness Services Leadership.
What We Offer
Our compensation and benefit package includes:
Competitive paid time off benefit (30 days of PTO annually at hire; 35 days per year at the 3rd year of employment)
Company paid holidays
Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Annual professional development funds
Opportunity for career growth and development
401(k) with company match.
All employees must comply with HIPAA & HITRUST security requirements.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements:
Required Experience:
3+ years of customer service experience
High school diploma/GED
Bilingual English/Spanish
Excellent analytical, problem solving, decision making and organizational skills
Ability to exercise consistent judgment and knowledge of program guidelines in determining member appeals
Attention to detail
Ability to multi-task and meet deadlines
Intermediate or higher proficiency with MS Excel, Word, and Outlook
Ability to interact professionally, patiently and courteously with co-workers and supervisors.
Preferred Experience:
Healthcare experience or knowledge of HIPAA/NIST standards
Prior experience with Endicia, Five9, or FedEx Ship Manager.
About Finity Communications, Inc.
Finity is a health technology & services company serving the Medicaid, Medicare, and commercial health care markets. They provide health engagement solutions to improve quality measures and lower healthcare costs.