full-time 26 days ago
RFH Clinic Receptionist
Regional Medical Center
709 West Main Street, Manchester, IA 52057
17.93 - 22.13/hr
About the Practice
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Job Description
Schedule: Full-time, 40 hours per week, Monday-Friday, including one evening Same Day Clinic shift, rotating weekend coverage, approximately every 12th weekend.
This position is responsible for helping the patient feel welcomed to Regional Family Health and maintaining accurate and complete patient accounts based on departmental protocol, policies and procedures, to include but not limited to scheduling, registration, check-out functions and managing incoming calls.
Promote and maintain excellence in patient service
Facilitate the smooth flow of patients through timely and effective communication to patients and other RFH team members
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office
Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure
Schedule, cancel and reschedule patient appointments according to office procedures.
Register patients, correcting as necessary all patient demographic and insurance data
Gather, verify and enter demographic information and scan insurance information into the computer on new and established patients necessary for completion of medical record information and insurance claim processing at each patient visit
Check-out patient, collect payments and record transaction
Respond to patient’s questions regarding their account balance and refer patients to the Billing Department for payment sources for uninsured patients and other billing questions
Maintain cash drawer
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Rural Health Clinic guidelines.
Assist with departmental coverage as requested
Provide relief for RFH Clinic Receptionists in satellite clinics
Route internal and external mail, and other items, appropriately throughout clinic system
Perform other duties as requested by RFH Clinic Receptionist Manager to facilitate the smooth and effective operations of the office
High School graduate required, Associates Degree preferred
Previous experience in a medical office preferred
Strong communication skills
Ability to work as a team member
Ability to understand and apply guidelines, policies and procedures
Skilled in computer use, communication, and decision making
BLS certification required
Employee Benefits:
Health Insurance (eligibility at 20+ hours per week)
IPERS (Iowa Public Employee Retirement System)
Paid Leave
Pharmacy (on-site)
Tuition Reimbursement
Employee Assistance Program
Wellness Center and Cafeteria (on-site)
Optional Benefits (Aflac, Short and Long Term Disability, Dental, Vision)
(Click here for details)
This position is responsible for helping the patient feel welcomed to Regional Family Health and maintaining accurate and complete patient accounts based on departmental protocol, policies and procedures, to include but not limited to scheduling, registration, check-out functions and managing incoming calls.
Promote and maintain excellence in patient service
Facilitate the smooth flow of patients through timely and effective communication to patients and other RFH team members
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office
Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure
Schedule, cancel and reschedule patient appointments according to office procedures.
Register patients, correcting as necessary all patient demographic and insurance data
Gather, verify and enter demographic information and scan insurance information into the computer on new and established patients necessary for completion of medical record information and insurance claim processing at each patient visit
Check-out patient, collect payments and record transaction
Respond to patient’s questions regarding their account balance and refer patients to the Billing Department for payment sources for uninsured patients and other billing questions
Maintain cash drawer
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Rural Health Clinic guidelines.
Assist with departmental coverage as requested
Provide relief for RFH Clinic Receptionists in satellite clinics
Route internal and external mail, and other items, appropriately throughout clinic system
Perform other duties as requested by RFH Clinic Receptionist Manager to facilitate the smooth and effective operations of the office
High School graduate required, Associates Degree preferred
Previous experience in a medical office preferred
Strong communication skills
Ability to work as a team member
Ability to understand and apply guidelines, policies and procedures
Skilled in computer use, communication, and decision making
BLS certification required
Employee Benefits:
Health Insurance (eligibility at 20+ hours per week)
IPERS (Iowa Public Employee Retirement System)
Paid Leave
Pharmacy (on-site)
Tuition Reimbursement
Employee Assistance Program
Wellness Center and Cafeteria (on-site)
Optional Benefits (Aflac, Short and Long Term Disability, Dental, Vision)
(Click here for details)
About Regional Medical Center
Regional Medical Center (RMC) in Manchester provides outstanding healthcare services with expertise, personal attention, and compassionate care. They offer services for every age, multiple specialties, and 24/7 emergency care. RMC is dedicated to supporting the health and well-being of the community with convenience and kindness.