Scheduler / Front Desk Receptionist – Busy OBGYN Office

We are seeking a dependable, organized, and patient-focused Scheduler / Front Desk Receptionist to join our busy OBGYN practice. This position plays an important role in creating a positive patient experience while keeping the front office and provider schedules running efficiently.

The ideal candidate is comfortable working in a fast-paced medical office, communicates professionally, handles competing priorities well, and understands the importance of accuracy, confidentiality, and compassionate patient service.

Key Responsibilities:
Answer incoming phone calls and assist patients professionally and efficiently
Schedule, reschedule, and cancel patient appointments
Coordinate provider schedules and ensure appointments are booked appropriately
Check patients in and out for appointments
Verify and update patient demographic and insurance information
Collect copays, outstanding balances, and other patient payments as appropriate
Monitor provider schedules and communicate delays, changes, or scheduling concerns
Assist patients with forms, portal access, appointment questions, and general office information
Route messages to clinical staff, billing, providers, or other departments as appropriate
Work with referrals, medical records, and clinical staff to coordinate patient care
Maintain accurate documentation in the electronic medical record
Help manage documents, and front-office correspondence
Maintain patient confidentiality and follow HIPAA requirements
Provide courteous and compassionate service to patients in person and over the phone
Support other front-office and administrative duties as needed
Qualifications:
Previous medical office, scheduling, or front desk experience preferred
OBGYN or women's health experience is highly preferred
Experience working with ECW (EMR/EHR) system preferred
Strong computer and data-entry skills
Excellent telephone etiquette and customer service skills
Strong attention to detail and organizational skills
Ability to multitask and remain composed in a busy environment
Ability to communicate professionally with patients, providers, and coworkers
Reliable attendance and strong work ethic
Understanding of HIPAA and patient confidentiality requirements
What We Are Looking For:
We are looking for someone who is reliable, proactive, organized, and comfortable taking ownership of their responsibilities. Our office can be very busy, so the successful candidate must be able to prioritize tasks, communicate clearly, and move between phone calls, scheduling, patient check-in, and administrative responsibilities without losing attention to detail.

Because we are an OBGYN practice, compassion and professionalism are especially important. Our patients may be navigating pregnancy, fertility concerns, procedures, surgery, pregnancy loss, menopause, or other sensitive healthcare needs. We expect every patient interaction to be handled with respect and discretion.

Schedule
Full-Time
Monday–Friday
[Insert typical office hours]
Some schedule flexibility may be required based on clinic needs.

Compensation will be based on experience.

Benefits:
Paid time off
Paid holidays
Health insurance
Dental/Vision insurance
Retirement plan
Employee discounts
Other benefits available based on eligibility
Experience/Preferred:
Medical receptionist/front desk: 1+ year
Medical scheduling: 1+ year
OBGYN or specialty medical practice experience
Work Location: In Person
About Our Practice
We are a busy OBGYN practice committed to providing high-quality, compassionate women's healthcare. We value teamwork, communication, accountability, and creating a welcoming environment for our patients.

If you enjoy working with patients, thrive in a fast-paced medical office, and are looking for an opportunity to become an important part of a healthcare team, we encourage you to apply.

Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person