full-time 18 days ago
Scheduler/Receptionist
Cross Cultural Communications
Edgewood, WA 98372
17.15 - 19.00/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Job Title: Scheduler/Receptionist
Location: This position is worked in office - Edgewood, Washington.
Job Type: Full-Time position
Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to join our team at Cross Cultural Communications, a leading provider of interpretation services. In this role, you will be responsible for scheduling appointments for healthcare, academic and other professionals for their clientele/patients requiring language services. The ideal candidate will have exceptional communication skills, the ability to work efficiently under pressure, and a strong understanding of healthcare/professional environments.
Key Responsibilities:
- Coordinate and schedule interpretation appointments for requesters across various professions, including hospitals, schools, social services and virtual/phone appointments.
- Maintain accurate records of all scheduled appointments, ensuring that interpretation services are provided as needed.
- Work closely with requesters to confirm appointment details, including language requirements and specific needs for each session.
- Manage a high volume of incoming calls, emails, and messages to book and reschedule appointments in a timely and professional manner.
- Ensure all appointments are scheduled in compliance with company policies, healthcare regulations, and patient privacy standards (HIPAA).
- Contact interpreters by email, phone and text - matching qualified interpreters with appropriate appointments.
- Handle last-minute scheduling changes, cancellations, or reschedules, and communicate these changes effectively with interpreters and requesters.
- Provide excellent customer service to both in office visitors, interpreters and requesting professionals, addressing any concerns or questions regarding scheduling or interpretation services.
-Give back jobs unable to fill in timely manner. Sending fax notification or notating jobs in scheduling system.
-Complete confirmations daily.
- Support the continuous improvement of scheduling processes and systems, offering suggestions for increased efficiency and accuracy.
-Although scheduling is your primary role, at times you may be assigned other tasks by your supervisor. These tasks unless time sensitive should be secondary assignments to scheduling; as answering phones, scheduling and filling jobs is the primary function that keeps our business growing.
Qualifications:
- High school diploma or equivalent.
- Previous experience in scheduling or administrative support, preferably in a healthcare or language services environment.
- Strong communication skills, both verbal and written, with the ability to interact professionally with diverse clients.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Knowledge of healthcare terminology and understanding of HIPAA regulations is a plus.
- Computer proficiency.
- Bilingual (Spanish or other languages) is highly desirable but not required.
- Strong attention to detail and accuracy in all aspects of scheduling and record-keeping.
- Ability to work independently and as part of a team in a collaborative environment.
Physical Requirements:
- Ability to sit at a desk and work on a computer for extended periods.
- Ability to communicate effectively by phone and email.
Why Join Us?
- Be a part of a growing company committed to improving healthcare, social and academic access through multi-cultural communication.
- Work in a dynamic, supportive team environment.
Cross Cultural Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.15 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Relocate:
Edgewood, WA 98372: Relocate before starting work (Required)
Work Location: In person
Location: This position is worked in office - Edgewood, Washington.
Job Type: Full-Time position
Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to join our team at Cross Cultural Communications, a leading provider of interpretation services. In this role, you will be responsible for scheduling appointments for healthcare, academic and other professionals for their clientele/patients requiring language services. The ideal candidate will have exceptional communication skills, the ability to work efficiently under pressure, and a strong understanding of healthcare/professional environments.
Key Responsibilities:
- Coordinate and schedule interpretation appointments for requesters across various professions, including hospitals, schools, social services and virtual/phone appointments.
- Maintain accurate records of all scheduled appointments, ensuring that interpretation services are provided as needed.
- Work closely with requesters to confirm appointment details, including language requirements and specific needs for each session.
- Manage a high volume of incoming calls, emails, and messages to book and reschedule appointments in a timely and professional manner.
- Ensure all appointments are scheduled in compliance with company policies, healthcare regulations, and patient privacy standards (HIPAA).
- Contact interpreters by email, phone and text - matching qualified interpreters with appropriate appointments.
- Handle last-minute scheduling changes, cancellations, or reschedules, and communicate these changes effectively with interpreters and requesters.
- Provide excellent customer service to both in office visitors, interpreters and requesting professionals, addressing any concerns or questions regarding scheduling or interpretation services.
-Give back jobs unable to fill in timely manner. Sending fax notification or notating jobs in scheduling system.
-Complete confirmations daily.
- Support the continuous improvement of scheduling processes and systems, offering suggestions for increased efficiency and accuracy.
-Although scheduling is your primary role, at times you may be assigned other tasks by your supervisor. These tasks unless time sensitive should be secondary assignments to scheduling; as answering phones, scheduling and filling jobs is the primary function that keeps our business growing.
Qualifications:
- High school diploma or equivalent.
- Previous experience in scheduling or administrative support, preferably in a healthcare or language services environment.
- Strong communication skills, both verbal and written, with the ability to interact professionally with diverse clients.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Knowledge of healthcare terminology and understanding of HIPAA regulations is a plus.
- Computer proficiency.
- Bilingual (Spanish or other languages) is highly desirable but not required.
- Strong attention to detail and accuracy in all aspects of scheduling and record-keeping.
- Ability to work independently and as part of a team in a collaborative environment.
Physical Requirements:
- Ability to sit at a desk and work on a computer for extended periods.
- Ability to communicate effectively by phone and email.
Why Join Us?
- Be a part of a growing company committed to improving healthcare, social and academic access through multi-cultural communication.
- Work in a dynamic, supportive team environment.
Cross Cultural Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.15 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Relocate:
Edgewood, WA 98372: Relocate before starting work (Required)
Work Location: In person
Requirements
• Computer operation
• High school diploma or GED
• Administrative experience
• Teamwork
• Availity
• High school diploma or GED
• Administrative experience
• Teamwork
• Availity
About Cross Cultural Communications
Cross Cultural Communications in Sumner, WA offers interpreting and translation services to cross-cultural communities in Western Washington. They provide qualified and certified interpreters for medical, social, court, and other areas of focus. Their cooperative model ensures cost-effectiveness, high quality standards, and customer satisfaction.