Scheduling Coordinator

At Gladwell Orthodontics, we will do everything we can to make our patients feel comfortable and at home! Our office offers the latest in orthodontic technology, all designed to provide our patients with the best orthodontic treatment and experience possible. Our team consists of caring, highly trained professionals who are ready to provide exceptional service for each patient.

Position Summary:

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

Answering phone calls, creating appointments for both new and existing patients

Collect all monies due for services rendered

Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)

Review/audit patients and update status in Dentrix

Review upcoming schedules for accuracy of appointments and frequency limitations

Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements

Confirm appointments not confirmed through Yapi software

Scan EOB’s and call doctors to request updated Pano x-rays

Create dental claims and electronically send each day

Accurately correspond with patients verbally and via email

Oversee appointment schedule to create a seamless yet productive day

Coordinate and collaborate with clinical team to ensure seamless patient management experience

Present treatment plans when necessary

Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary

General office duties and other duties as required

Qualifications:

1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting

Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs

Is well-organized and able to prioritize multiple tasks and responsibilities

Ability to demonstrate independent thinking and exercise good/sound judgment

Ability to perform frequent, repetitive work with attention to detail

Ability to be flexible and accept different work assignments with a positive approach

Ability to follow instructions and take responsibility for own actions

Ability to exercise confidentiality with patients and patient care

Ability to work both independently and in a team environment