Scheduling Coordinator/Receptionist for Periodontal Dental Practice - SouthPark

Dental Practice Scheduling Coordinator
Starting Rate: $22.00 per hour
Schedule
Monday - 7:45 am to 5:00 pm
Tuesday - 7:45 am to 5:00 pm
Wednesday - 7:45 am to 5:00 pm
Thursday - 7:45 am to 5:00 pm
Friday - 7:45 am to 1:00 pm
Job Description
At Signature Perio, we rely on knowledgeable professionals to interact with our valued patients who have questions or concerns about their dental health and procedures. Your duties as the Scheduling Coordinator include maximizing provider schedules, greeting patients at the front desk, and ensuring all necessary documentation and paperwork is present and up to date, which allows patients to have the best experience possible. Your other duties will include administrative and clerical tasks, such as filing and organizing. This position's primary responsibilities will be running a designated doctor's patients from check in to check out and managing referral relationships.

This position will operate out of the SouthPark office, located on Fairview Rd. The position will report directly to the dentists and/or the office manager.

Responsibilities
Scheduling and confirming patient appointments.

Greeting patients and assisting them with the check in process.

Assisting new patients with paperwork, such as insurance paperwork or medical history, and provide them with any additional information they request.

Answering phones and directing calls as needed.

Verifying patient insurance coverage.

Collecting payments from patients, as well as organizing billing and payments.

Administrative and clerical tasks as required.

Communication and correspondence between referring dentists and offices.

Educate patients about oral health.

Additional tasks as required.

Requirements and skills
High school diploma or equivalent.

Previous experience in a dental practice recommended.

Previous experience working with and verifying different insurance plans highly recommended.

Strong phone and verbal communication skills along with active listening.

Ability to describe procedures in simple language.

Exceptional interpersonal and rapport building skills.

A patient and empathetic attitude.

Strong time management and organizational skills.

Adaptability and flexibility.

Comfortable working in fast-paced environments.

Troubleshooting skills, either basic or advanced, depending on the role and industry.

Proficiency with computers, especially with Denticon software, and strong typing skills.

Knowledge of the practice’s services.

Previous experience in a customer support role highly preferred.

Fluency in a second/multiple languages highly preferred.

Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
401(k) matching
Employee discount
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Vision insurance
Application Question(s):
What is your desired hourly pay rate/range:
Please provide your best email address for direct contact with hiring manager:
Experience:
Dental office: 1 year (Required)
Ability to Commute:
Charlotte, NC 28210 (Required)
Work Location: In person