Scheduling Coordinator

SUMMARY:

All staff positions at SCHC support patient-centered, team-based, and trauma-sensitive health care. The Scheduling Coordinator is a dual-function role that provides centralized scheduling support for Medical, Dental, and Behavioral Health services while also serving as a clinic Receptionist to ensure seamless patient access.

This position is responsible for coordinating patient schedules across departments, accurately scheduling patients according to established templates and workflows, and maintaining complete and accurate patient registration and insurance information within the electronic health record. The Scheduling Coordinator works closely with clinical, behavioral health, dental, finance, and patient services staff to support efficient clinic operations, high-quality patient care, and a positive patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Scheduling and Resource Coordination

Coordinate and manage patient scheduling for Medical, Dental, and Behavioral Health services, ensuring schedules accurately reflect provider availability and approved templates.

Schedule a variety of appointment types, including but not limited to:
Medical: routine office visits, procedures, and same-day access

Dental: dentist and hygiene appointments

Behavioral Health: individual appointments, SUD assessments, group therapy, and school-based behavioral health services

Provide scheduling support for clinic-wide events such as men’s clinics, back-to-school well child checks, and similar initiatives.

Coordinate scheduling with visiting specialty providers and external specialty offices.

Respond to emergency schedule changes, including late arrivals, closures, and provider call-outs.

Perform routine schedule audits to ensure compliance with established workflows and policies.

Reception and Patient Access

Serve as front desk receptionist to ensure continuous clinic coverage.

Greet patients and visitors in person and by telephone in a professional, welcoming manner.

Manage high-volume incoming calls, route inquiries appropriately, and provide accurate information.

Support patient flow by communicating wait times and coordinating with clinical staff.

Accurate collection of co-pay and/or co-insurance due at time of service.

Ensure timely and accurate submission of cash and check deposits.

Patient Registration and Data Integrity

Register new patients and update demographic, insurance, and billing information in the electronic health record.

Verify insurance coverage and eligibility as required.

Ensure accuracy and integrity of data entered into the patient management system.

Maintain strict confidentiality of patient and employee information in accordance with HIPAA and SCHC policies.

Administrative and Team Support

Run patient statistics and operational reports as assigned.

Collaborate with Finance, Medical, Dental, Behavioral Health, and Patient Services staff to support efficient clinic operations and quality patient care.

Assist with maintaining and updating desk procedure manuals, including scheduling processes, registration workflows, and forms.

Ensure departmental processes and procedures are documented and followed.

Participate in cross-training activities, including Medical Record and Referrals Coordination functions.

Perform other duties as assigned within the scope of this role.

EDUCATION AND/OR EXPERIENCE:

Required: HS diploma/GED; three years of relevant work experience in a medical field, with at least one year of experience in a specialty area. Clinical administrative work, including knowledge of medical terminology, is preferred. Equivalent education and/or experience may be considered.

GENERAL:

To ensure the health and safety of our community, patients, and staff, SCHC requires proof of completed vaccination series or serologic test results for MMR (Measles, Mumps, and Rubella), Varicella (Chickenpox), Tdap, and Hepatitis B, as well as TB screening, prior to employment.