full-time 7 days ago
Senior Dental Administrator
Monarch Dentistry
2 Tremont Drive, St. Catharines, ON, L2T 3B2, St. Catharines, L2T 3B2
22–28/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Join the Monarch Dentistry Team! We are looking great Team Members to join our Toronto location. The ideal candidates for our clinic is a multi-tasker who values playing their part for the team. We are looking for someone who provides outstanding treatment to our valued patients.
Responsibilities:
Answer telephone calls from patients and address them respectively and in a friendly manager when they visit the clinic.
Schedule patient appointments and communicate schedule openings with the dentist.
Register new patients in line with acceptable standards of the clinic.
Help patients fill out medical forms at the clinic to avoid errors and inaccurate information.
Explain clinical procedures and educate patients to help clarify any questions or concerns they may have.
Inform patients of in-house dental services offered by Monarch.
Ensure that patients are made aware of cancellation policies (2 business days notice).
Ensure that all patient files and documents are kept confidential and destroyed properly.
Respond to all patient inquiries in a professional and timely manner, including emails and phone calls.
Effectively manage recall system and accurately maintain patient database.
Optimizes the appointment schedule by ensuring the day is full, with limited gaps.
Manage patient calls, handling inquiries, confirmations, and appointment amendments.
Manage potential cancellations and overcome objections.
Processes referral letters and other patient correspondence upon receipt from provider.
Ensure all patient billings are accurate.
Requirements and Qualifications:
Experience as a dental office administrator / treatment coordinator.
Experience in optimization of scheduling patient appointments
Experience maintaining a professional level of patient privacy
Flexible schedule with ability to work evenings and weekends based on business needs.
Strong organizational and multi-tasking skills
Punctual and reliable
Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
Experience with Dental practice management software (such as Dentrix) is considered an asset
WHAT WE ARE OFFERING:
Permanent positions
Competitive wages
Ability to work at multiple locations
Great team to work with
Training and support from skilled colleagues
Collaborative team environment fast paced environment
Convenient and flexible working schedule
Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Benefits:
On-site parking
Work Location: In person
Responsibilities:
Answer telephone calls from patients and address them respectively and in a friendly manager when they visit the clinic.
Schedule patient appointments and communicate schedule openings with the dentist.
Register new patients in line with acceptable standards of the clinic.
Help patients fill out medical forms at the clinic to avoid errors and inaccurate information.
Explain clinical procedures and educate patients to help clarify any questions or concerns they may have.
Inform patients of in-house dental services offered by Monarch.
Ensure that patients are made aware of cancellation policies (2 business days notice).
Ensure that all patient files and documents are kept confidential and destroyed properly.
Respond to all patient inquiries in a professional and timely manner, including emails and phone calls.
Effectively manage recall system and accurately maintain patient database.
Optimizes the appointment schedule by ensuring the day is full, with limited gaps.
Manage patient calls, handling inquiries, confirmations, and appointment amendments.
Manage potential cancellations and overcome objections.
Processes referral letters and other patient correspondence upon receipt from provider.
Ensure all patient billings are accurate.
Requirements and Qualifications:
Experience as a dental office administrator / treatment coordinator.
Experience in optimization of scheduling patient appointments
Experience maintaining a professional level of patient privacy
Flexible schedule with ability to work evenings and weekends based on business needs.
Strong organizational and multi-tasking skills
Punctual and reliable
Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
Experience with Dental practice management software (such as Dentrix) is considered an asset
WHAT WE ARE OFFERING:
Permanent positions
Competitive wages
Ability to work at multiple locations
Great team to work with
Training and support from skilled colleagues
Collaborative team environment fast paced environment
Convenient and flexible working schedule
Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Benefits:
On-site parking
Work Location: In person
Requirements
• Administrative experience
• Dental receptionist
• Dentrix
• Phone etiquette
• Clerical processing
• Dental receptionist
• Dentrix
• Phone etiquette
• Clerical processing
About Monarch Dentistry
Monarch Dentistry is a dental group with 18 locations across Southern Ontario, offering quality dental care for families. They have an energetic and experienced team of professional dentists and hygienists dedicated to providing the best dental experience possible.