Senior receptionist/Treatment Co-ordinator

Our small-volume, high-quality specialty practice is seeking an experienced Dental Receptionist to be the primary point of contact for our patients and referring dental offices. We are committed to providing exceptional patient care and creating a warm, welcoming and professional experience for everyone who walks through our doors. The successful candidate will take ownership of the patient experience and practice administration, ensuring smooth patient flow, strong organization and productivity, while building positive relationships with patients and referring dentists and managing day-to-day responsibilities with confidence, initiative and attention to detail.

Compensation
$25-35/hour, negotiable based on experience and qualifications. Please refer to ODA and ODAA wage report for references.

Benefits & Perks
Health Spending Account
Access to Medcan Year long-care or ODA extended health care benefits
Sick days
Uniform allowance
Free on-site parking
Opportunity to work in private small volume practice
Schedule
Start Date: October 15th or similar
Monday–Friday | 9:00 a.m.– 6:00 p.m or close
40 hours per week | No weekends
Requirements
Certified Dental Assistant/Receptionist (preferred)
3-5 + years of experience as a Senior Dental Receptionist, Treatment Coordinator
Live in Toronto or within an nearby commute
Previous Endodontic experience preferred, but not required
2 References from dentists or specialists you have previously worked with
Excellent verbal and written communication skills
Able to look at radiographs and generate estimates and insurance claims
Strong knowledge of dental terminology, procedures and office protocols
Strong knowledge of CDCP, dental insurance and insurance submissions
Excellent computer skills and comfortable working with dental software
Proficient in Microsoft Word, Excel and spreadsheets
Able to type quickly and accurately touch typing preferred
Exceptional attention to detail, organization and follow-through
Strong time-management and multitasking abilities
Able to work independently and exercise sound judgment
Professional telephone, email and written communication skills
Warm, polished, and confident patient communication
Discreet and professional when handling confidential information
CPR, WHMIS up-to-date upon hire
Key Responsibilities: Patient & Treatment Coordination
Provide a professional and personalized patient experience
Coordinate appointments and treatment
Assist with treatment follow-up and patient communications
Prepare post-operative letters and correspondence
Communicate clearly with patients regarding appointments, treatment and financial matters
Referring Dentist Relations
Maintain professional relationships with referring dentists and their teams
Communicate with referring offices regarding patients and treatment
Prepare referral correspondence, mailers and follow-up communications
Support outreach to existing and prospective referring offices
Contribute to expanding and strengthening the practice’s referral network
Insurance & Administration
Process and follow up on dental insurance claims and submissions
Manage CDCP and private insurance inquiries
Maintain accurate and confidential patient records
Scan, organize and electronically file documents
Prepare spreadsheets, correspondence and administrative reports
Manage office inventory and supplies
Office Operations
Oversee day-to-day front-office operations
Maintain an exceptionally organized, clean and professional reception area
Manage emails and practice communications
Assist with social media and practice marketing initiatives
Assist with sterilization and set up when required
Perform light front-office cleaning and organization as needed
Anticipate administrative needs and take initiative without constant direction
How to Apply
To apply, please submit your resume and dental references (contact info) to info@riverstreetendo.ca
Pay: $25.00-$35.00 per hour
Expected hours: 40.0 per week
Benefits:
Extended health care
On-site parking
Paid time off
Ability to commute/relocate:
Toronto, ON M5A 1V1: reliably commute or plan to relocate before starting work (required)
Education:
AEC / DEP or Skilled Trade Certificate (required)
Experience:
Dental receptionist: 3 years (required)
Location:
Toronto, ON M5A 1V1 (preferred)
Work Location: In person