Senior Treatment Coordinator / Dental Receptionist

Amherst Neighborhood Dentistry is a patient-focused private practice committed to high-quality care, modern dental technology, and a more personalized patient experience. As a fully out-of-network practice, we are able to maintain a steady, intentional pace throughout the day so our team can give each patient the time and attention they deserve. We value professionalism, mutual respect, and a calm, well-organized work environment where quality comes before volume.

We are seeking a warm, energetic, and highly organized Treatment Coordinator / Front Desk Administrator with clinical dentistry experience. This role is ideal for someone who enjoys patient communication and treatment coordination, understands clinical dentistry, and can confidently serve as the connection between patients and the doctor. While the position is primarily front office (80-90%), the right person should also be comfortable stepping in to take X-rays, turn over rooms, or assist chairside when needed, with room to grow within the practice over time.

Responsibilities
Scheduling & Patient Flow: Manage appointments, fill openings, and keep the schedule organized and productive.

Patient Communication: Answer calls and questions, address concerns, and involve the doctor when needed.

Treatment Coordination: Review treatment plans, explain next steps, coordinate care, and follow up on unscheduled treatment.

Financial & Records: Discuss fees, payment options, and insurance estimates while keeping records accurate.

Clinical Support: Take X-rays, help turn over rooms, and assist chairside when needed.

Front Office Oversight: Stay on top of collections, outstanding tasks, and daily front-office priorities.

Qualifications
Minimum 5 years of dental office experience and 2 years of dental assisting experience
Experience presenting and coordinating comprehensive and multi-phase treatment plans
Strong clinical understanding of restorative, surgical, and implant dentistry
Confident discussing treatment fees, financial arrangements, and payment options with patients
Strong decision-making, problem-solving, and follow-through; able to take ownership of patient and scheduling needs
Working knowledge of dental insurance processing
Current radiography certification; Eaglesoft experience preferred
Benefits
401(k) with employer match
Health insurance
Profit sharing
Paid time off
Paid holidays
Employee discounts
Schedule
Monday: 9:00 AM–6:00 PM
Tuesday–Thursday: 7:00 AM–4:00 PM
Friday–Sunday: Closed
Pay: From $24.00 per hour
Expected hours: 34.0 – 38.0 per week
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Experience:
Dental clinic: 5 years (Required)
Dental assisting: 2 years (Required)
treatment coordinator: 2 years (Preferred)
Work Location: In person