Surgery Coordinator/Receptionist

We are seeking a friendly, organized, and detail-oriented Surgery Coordinator/Receptionist to join our team! This position plays an important role in creating a positive patient experience while coordinating dental surgical procedures from initial scheduling through completion.

The ideal candidate is professional, compassionate, comfortable communicating with patients and families, and able to manage multiple priorities in a fast-paced dental office environment.

Responsibilities
Surgical Coordination
Coordinate and schedule dental surgical appointments
Communication pre-operative and post-operative instructions to patients and families
Review treatment plans with patients and answer general questions regarding the procedure and appointment process
Coordinate with dentist, clinical staff, and surgical center as needed
Confirm that required pre-op clearance, consent forms, and other documentation are completed prior to surgery
Contact patients prior to procedure to confirm appointments and provide preparation instructions
Maintain accurate and organized surgical schedules and patient records
Verify dental and medical insurance
Reception / Front Desk
Greet patients and families in a friendly and professional manner
Answer incoming phone calls
Schedule, reschedule and confirm patient appoinments
Check patients in and out and maintain accurate demographic information
Verify insurance eligibility and benefits as needed
Collect copayments, deductibles, and other patient balances
Assist with treatment estimates and financial discussions when appropriate
Communicate with patients regarding appointments, paperwork, treatment plans, and office policies.

Maintain a clean, organized, and welcoming reception area
Work collaboratively with receptionist, dental assistants, dentists, and office manager
Qualifications
Previous dental office experience preferred
Dental terminology and insurance knowledge preferred
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Comfortable working with patients 12 and under and their families
Professional, friendly, and compassionate demeanor
Ability to multitask and remain organized in a busy environment
Ability to maintain patient confidentiality and handle sensitive information
Comfortable using computers
Pay: From $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Uniform allowance
Vision insurance
Work Location: In person