Surgery Scheduler – PT

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a part-time position working 40 hours per pay period (20 hours per week).

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from provider offices and schedules the procedure according to established guidelines. The surgery scheduler serves as the first point of contact for patients, employees and families.

Essential Functions:

Lists major actions performed in the job. Regular and predictable attendance is a required function of this position

Scheduling of all procedures in the surgery department

Communicates surgical procedure cancellations to the surgeon, patient, and specialty clinic for rescheduling in a timely manner

Primary phone receptionist for the surgery department, routing calls to the appropriate surgical services employee

Completes and verifies the daily surgical procedure log

Creates patient charts for the upcoming surgeries

Disassembles the previous day patient charts, verifying all required documentation is completed before sending to health information management department for scanning

Coordinates with outlying provider offices to obtain required documents including history and physicals, cardiac clearance, pre procedural testing results, demographics and insurance information

Maintains confidentiality of patient and hospital related business

Documents concisely, precisely and accurately on all records

Participates in Quality Assessment activities as directed for the continuous improvement of patient care

Schedules all medical procedures, for patients with appropriate provider and time/location slot

Enters notes/special instructions needed for scheduling in the electronic medical record

Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.

Provides accurate, detailed information to patients regarding test preparations and any other directional information needed; takes appropriate action in responding to questions from patients.

Insures procedure is approved by insurance before calling patient for final instructions

Ensures patients have proper medical clearance and pre-surgical testing as ordered or by protocol

Assists other members of the department as needed.

Assists with patient care as needed and within the scope of employee’s license

Calls patient day before procedure with check in time and go through instructions.

Assists with business office documentation as needed

Job Requirements:

List the minimum education and experience, certifications, licenses, and skill sets needed to perform the job.

LPN with State of Iowa active LPN license

Ambulatory or Surgery department experience preferred, clinical experience required

Excellent communication, customer service and organizational skills required

Ability to work in a fast-paced environment with minimal supervision

Strong attention to detail skills

Experience with electronic medical records required, Cerner EMR experience preferred

Mandatory Reporter for adult and child abuse reporting required

Basic Life Support (BLS) required by end of orientation period

Required to complete all annual competency training and maintain license and/or certification.

This is a Part-Time position and is eligible for benefits for medical, dental, vision, retirement plan with company match of up to 6%, flexible spending accounts, accrued hours for vacation, and company paid benefits for employee life, employee AD&D, short term and long-term disability.