Team Lead - Dental Clinic

Who We Are:
Krest One Dental is a Dental Management Corporation operating multiple clinics across Ontario, Canada. Each clinic delivers a full suite of dental services, including general dentistry, cosmetic treatments, implants, and emergency care. Our locations are equipped with modern technology and staffed by experienced professionals who prioritize patient experience, accessibility, and clinical excellence. We maintain strong brand standards and place a heavy focus on digital visibility and community engagement.

Team Leader responsible for supporting daily clinic operations, supervising staff, and ensuring excellent patient care and workflow efficiency. Works closely with management to maintain professionalism, team performance, and operational standards across clinic locations.

Key Duties:
Team Leadership & Staff Management
Supervise and support administrative and clinical team members
Provide guidance, coaching, and ongoing training to staff
Assist with staff scheduling, shift coverage, and workflow management
Monitor team performance and maintain workplace professionalism
Help resolve staff concerns and workplace conflicts professionally
Support leadership initiatives and operational growth across multiple locations
Foster accountability, collaboration, and a high-performance culture
Clinic Operations
Ensure smooth day-to-day clinic operations across assigned locations
Monitor appointment scheduling, production flow, and patient experience metrics
Maintain clinic policies, procedures, and compliance standards
Support inventory management and ordering of supplies
Coordinate with dentists, hygienists, specialists, and external partners
Assist in implementing operational systems and process improvements
Support clinic growth initiatives, efficiency goals, and KPI tracking
Patient Experience
Ensure excellent customer service and patient satisfaction
Address patient inquiries, complaints, and concerns professionally
Assist patients with treatment coordination and follow-ups
Maintain patient confidentiality according to privacy regulations
Ensure consistent patient experience standards across the organization
Support patient retention, recall systems, and communication strategies
Administrative Support
Assist with patient scheduling and follow-up logistics
Support insurance verification and basic billing assistance
Maintain patient records with accuracy and confidentiality
Help monitor office supplies and place orders as needed
Ensure clinic policies and procedures are followed
Liaise with dental assistants, hygienists, and providers to support workflow
Assist management with reporting, audits, and operational documentation
Team Coordination
Support onboarding and training of new front desk staff
Provide daily support and guidance to patients, visitors, and clinic staff
Ensure staff adhere to clinic standards, protocols, and patient care expectations
Promote a positive, collaborative, and patient-focused work environment
Encourage team engagement, accountability, and continuous improvement
Patient Care & Communication
Serve as a helpful point of contact for patient concerns, redirecting to management when needed
Ensure efficient patient flow throughout the clinic
Oversee appointment reminders, recalls, and follow-ups
Maintain high patient satisfaction through friendly, timely communication
Support reputation management and patient feedback initiatives
Compliance & Safety
Ensure compliance with infection prevention and control protocols
Support workplace health and safety standards
Maintain knowledge of dental office software and insurance procedures
Ensure adherence to privacy legislation, regulatory requirements, and DSO operational standards
Reporting & Documentation
Prepare and submit reports on office performance, including financial, patient flow, and staff efficiency.

Analyze patient satisfaction surveys and take appropriate action to improve service delivery.

Manage inventory reports and track the use of materials.

Required Qualifications:
Minimum of 1 year of experience as a Dental Office Manager within the healthcare industry.

Dental office experience is required, and knowledge of dental procedures and terminology is preferred.

Strong knowledge of dental insurance claims, billing, and coding.

Proficient in office software (e.g., Microsoft Office Suite) and dental practice management software (e.g., Akitu, Dentrix).

Strong leadership and organizational skills with the ability to manage multiple priorities.

Excellent communication skills, both written and verbal.

Ability to work independently and in a team environment.

Preferred Qualifications:
Certification in dental office management or related fields (e.g., CDA, Dental Office Administrator Certificate).

Experience of hiring and performance reviews.

Familiarity with local healthcare regulations and public health policies.

Physical Requirements:
Ability to sit, stand, or walk for extended periods.

Occasional lifting of office supplies or dental equipment (up to 20 lbs).

Ability to work at a fast pace and manage high-stress situations effectively.

Working Conditions:
Occasional overtime may be required during peak periods or for special projects.

The position may require standing for long periods, occasional lifting, and the ability to work in a fast-paced, patient-focused environment.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Equal Opportunity Employer:
We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive workplace for all employees
This Vacancy is for an existing position in the organization
Pay: $27.00-$30.00 per hour
Application question(s):
Are you legally eligible to work for any employer in Ontario?

How many years of experience do you have working in a Dental Clinic set up?

How many years of experience do you have working with dental insurance claims and patient billings?

Are you available to work evenings and weekends as needed?

Work Location: In person