full-time 28 days ago
Treatment Coordinator
Kenbridge Dental Care
107 S Broad St, Kenbridge, VA 23944, Kenbridge, 23944
Competitive Compensation
About the Practice
N/A Team Members
Open Dental Software
Office Tour & Photos
Job Description
POSITION SUMMARY
The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.
KEY COMPETENCIES
Conduct interview to understand the patient’s oral health history, concerns, and objectives
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
Bill dental insurance, post payments, and claim estimations as required.
Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Greet and check patients in and out before and after treatment.
Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Perform general office duties and other duties as required
Requirements
To successfully perform the job responsibilities for the position of Collections Manager, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Essential Requirements
Previous Front Office Dental experience required
Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
Knowledge and experience with dental treatment plans and insurance requirements preferred
Knowledge of Microsoft office products and other dental/medical practice management software preferred.
Ability to demonstrate initiative, dependability and promptness
Ability to manage multiple activities through time management and organizational approach
Ability to work in fast paced environment
Strong written presentation and communication skills
Ability to travel between locations (if applicable)
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Accurately create written reports, training presentations, and correspondence
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
Language and Reasoning Abilities
I understand this job description, its requirements, and that I am expected to complete all duties assigned.
I understand the job duties may be altered from time to time.
I have noted below any accommodations that are required to enable me to perform these duties.
I have also noted below any job duties that I am unable to perform, with or without accommodation.
Benefits
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.
KEY COMPETENCIES
Conduct interview to understand the patient’s oral health history, concerns, and objectives
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
Bill dental insurance, post payments, and claim estimations as required.
Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Greet and check patients in and out before and after treatment.
Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Perform general office duties and other duties as required
Requirements
To successfully perform the job responsibilities for the position of Collections Manager, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Essential Requirements
Previous Front Office Dental experience required
Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
Knowledge and experience with dental treatment plans and insurance requirements preferred
Knowledge of Microsoft office products and other dental/medical practice management software preferred.
Ability to demonstrate initiative, dependability and promptness
Ability to manage multiple activities through time management and organizational approach
Ability to work in fast paced environment
Strong written presentation and communication skills
Ability to travel between locations (if applicable)
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Accurately create written reports, training presentations, and correspondence
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
Language and Reasoning Abilities
I understand this job description, its requirements, and that I am expected to complete all duties assigned.
I understand the job duties may be altered from time to time.
I have noted below any accommodations that are required to enable me to perform these duties.
I have also noted below any job duties that I am unable to perform, with or without accommodation.
Benefits
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
About Kenbridge Dental Care
Commonwealth Dentistry is a multi-specialty dental practice offering comprehensive and compassionate dentistry for patients of all ages in Central Virginia. With a focus on clinical excellence, their dedicated team of dentists and specialists provide preventive, periodontal, restorative, cosmetic, orthodontic, pediatric, periodontal, and endodontic treatments to meet the diverse oral health needs of their patients.