Treatment Coordinator

Capital Area /oral Surgery
Primary Location: Falls Church, VA
Travel Required: Woodbridge & Bealeton, VA
Full-Time | Competitive Pay Based on Experience
Elite Orthodontics & Pediatric Dentistry is seeking a reliable, organized, and patient-focused Treatment Coordinator / Front Desk Coordinator to join our growing multispecialty dental team.

This position is ideal for someone who is confident communicating with patients, comfortable working in a fast-paced dental environment, and able to manage multiple priorities while maintaining excellent organization and follow-through.

The primary work location will be Falls Church, with occasional travel to our other locations:
Falls Church: Primary location
Woodbridge: Approximately 2–4 times per month
Bealeton: Approximately 1 time per month
Occasional willingness to travel with the surgical team for on-site surgical days is required.

Key Responsibilities
Front Desk & Patient Coordination
Greet patients and provide a professional, welcoming experience
Answer and manage incoming phone calls
Schedule and coordinate patient appointments
Check patients in and out efficiently
Verify and update patient demographic information
Collect and update medical and dental insurance cards
Maintain accurate patient records and documentation
Communicate effectively with patients, parents, doctors, and clinical team members
Treatment Coordination & Financial Responsibilities
Coordinate treatment plans and assist patients with understanding recommended treatment
Discuss treatment costs and available financing options
Explain payment expectations and financial policies clearly and professionally
Assist with financial arrangements and treatment acceptance
Understand basic dental terminology and CPT coding
Work closely with the clinical and billing teams to ensure accurate information and smooth patient flow
Insurance & Administrative Responsibilities
Obtain and maintain accurate insurance information
Assist with insurance-related documentation and communication
Understand basic insurance terminology and benefit information
Maintain organized records and follow established office procedures
Follow the office's established communication and escalation hierarchy
Surgical Team Support
Be willing to travel with the surgical team for designated on-site surgical days
Assist with patient coordination, check-in/check-out, paperwork, and administrative support during surgical days
Adapt to different office and surgical environments as needed
Qualifications
Required:
Previous experience in a dental, medical, or healthcare front-office environment
Strong customer service and communication skills
Ability to answer phones professionally and manage multiple calls/tasks
Experience with patient check-in and check-out
Understanding of CPT coding and dental/medical terminology
Ability to collect, verify, and update patient insurance information
Strong organizational and time-management skills
Excellent follow-through and attention to detail
Reliable attendance and dependable transportation
Ability and willingness to travel between locations
Ability to work independently while also functioning as part of a team
Preferred:
Experience with CareStack or another dental practice management system
Experience with treatment coordination
Experience discussing dental financing and payment options
Experience working in a multispecialty dental practice
Experience supporting oral surgery or surgical procedures
Bilingual skills are a plus
What We Are Looking For
We are looking for someone who is:
Reliable and dependable
Highly organized
Professional and confident with patients
Comfortable handling multiple responsibilities at once
Strong with tracking, follow-up, and time management
Able to prioritize tasks and understand what needs immediate attention
A strong communicator who understands the importance of following the appropriate chain of communication/hierarchy
Comfortable working in a busy, fast-paced environment
Flexible and willing to travel when needed
Proactive rather than waiting to be told what needs to be done
This is a hands-on position for someone who wants to be an important part of the day-to-day operation of a growing dental organization. The right candidate will understand that excellent front-desk coordination directly impacts patient experience, treatment acceptance, scheduling, collections, and overall office flow.

Schedule & Location
Primary Location: Falls Church, VA
Additional Travel:
Woodbridge: 2–4 times per month
Bealeton: approximately 1 time per month
Occasional on-site surgical team travel
Pay: $25.00 - $32.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
Employee discount
Health insurance
Paid time off
Work Location: In person