full-time 1 month ago
Treatment Coordinator (Dental & Medical Aesthetics Concierge)
Exquisite Dentistry
486 Main Street, Melrose, MA 02176
27 - 32/hr
About the Practice
6 Team Members
Other Software
Office Tour & Photos
Job Description
Exquisite Dentistry & Medical Aesthetics is seeking an experienced, polished, and patient-focused Practice Coordinator to join our high-end concierge practice in Melrose, MA. Our practice combines advanced cosmetic and restorative dentistry with aesthetic services, delivering exceptional results and a premium patient experience in a warm, welcoming environment. The practice emphasizes personalized care, advanced technology, and a commitment to helping patients achieve confident smiles.
We are looking for a motivated professional who excels at patient relationship management, treatment coordination, lead conversion, and creating a luxury hospitality experience from the first interaction through treatment completion.
Compensation & Benefits
$27–$30 per hour (based on experience)
Generous performance-based bonus opportunities
Medical insurance
In-house dental care benefits
Complimentary and discounted aesthetic treatments
Retirement plan
Paid Time Off (PTO)
Parental leave
Professional development assistance
Growth opportunities within a thriving, patient-centered practice
What You'll Do
Patient Experience & Concierge Service
Welcome and assist patients with a warm, professional, high-touch approach
Deliver a luxury patient experience at every touchpoint
Manage front desk and reception responsibilities
Coordinate appointments and follow-up communications
Answer phones, emails, and patient inquiries promptly and professionally
Treatment Coordination & Consultations
Conduct aesthetic consultations and discuss treatment options
Present and explain dental and medical aesthetic treatment plans
Educate patients on procedures, financing, and scheduling
Track treatment acceptance and assist patients through the decision-making process
Coordinate comprehensive care plans across dental and aesthetic services
Lead Management & Practice Growth
Convert incoming leads into scheduled consultations and treatment starts
Follow up with prospective patients using established sales and communication workflows
Maintain accurate CRM records and patient communication histories
Support practice marketing initiatives and patient retention efforts
Administrative & Technology Responsibilities
Utilize EMR and CRM systems effectively and accurately
Maintain patient records and treatment documentation
Verify information and support office operational efficiency
Collaborate closely with clinical and administrative team members
Required Qualifications
Minimum 2 years of dental practice experience
Minimum 2 years of medical spa (MedSpa) experience
Experience presenting treatment plans and discussing elective procedures
Strong lead conversion, sales, or patient coordinator experience
Experience with EMR and CRM software
Excellent communication, interpersonal, and customer service skills
Professional appearance and demeanor
Ability to multitask in a fast-paced, concierge-style environment
Preferred Qualifications
Bachelor's degree
Experience in cosmetic dentistry, aesthetic medicine, plastic surgery, or luxury hospitality environments
Proven track record of treatment acceptance and patient conversion success
Ideal Candidate
You are outgoing, polished, organized, and genuinely passionate about helping people look and feel their best. You thrive in a relationship-driven environment, understand both dental and aesthetic patient journeys, and have the confidence to build trust while guiding patients through treatment decisions.
Job Type: Full-time
Pay: $27.00–$30.00 per hour plus bonus opportunities
Apply today to join a practice where exceptional patient care, innovation, and concierge-level service come together.
Pay: $27.00 - $32.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Uniform allowance
Work Location: In person
We are looking for a motivated professional who excels at patient relationship management, treatment coordination, lead conversion, and creating a luxury hospitality experience from the first interaction through treatment completion.
Compensation & Benefits
$27–$30 per hour (based on experience)
Generous performance-based bonus opportunities
Medical insurance
In-house dental care benefits
Complimentary and discounted aesthetic treatments
Retirement plan
Paid Time Off (PTO)
Parental leave
Professional development assistance
Growth opportunities within a thriving, patient-centered practice
What You'll Do
Patient Experience & Concierge Service
Welcome and assist patients with a warm, professional, high-touch approach
Deliver a luxury patient experience at every touchpoint
Manage front desk and reception responsibilities
Coordinate appointments and follow-up communications
Answer phones, emails, and patient inquiries promptly and professionally
Treatment Coordination & Consultations
Conduct aesthetic consultations and discuss treatment options
Present and explain dental and medical aesthetic treatment plans
Educate patients on procedures, financing, and scheduling
Track treatment acceptance and assist patients through the decision-making process
Coordinate comprehensive care plans across dental and aesthetic services
Lead Management & Practice Growth
Convert incoming leads into scheduled consultations and treatment starts
Follow up with prospective patients using established sales and communication workflows
Maintain accurate CRM records and patient communication histories
Support practice marketing initiatives and patient retention efforts
Administrative & Technology Responsibilities
Utilize EMR and CRM systems effectively and accurately
Maintain patient records and treatment documentation
Verify information and support office operational efficiency
Collaborate closely with clinical and administrative team members
Required Qualifications
Minimum 2 years of dental practice experience
Minimum 2 years of medical spa (MedSpa) experience
Experience presenting treatment plans and discussing elective procedures
Strong lead conversion, sales, or patient coordinator experience
Experience with EMR and CRM software
Excellent communication, interpersonal, and customer service skills
Professional appearance and demeanor
Ability to multitask in a fast-paced, concierge-style environment
Preferred Qualifications
Bachelor's degree
Experience in cosmetic dentistry, aesthetic medicine, plastic surgery, or luxury hospitality environments
Proven track record of treatment acceptance and patient conversion success
Ideal Candidate
You are outgoing, polished, organized, and genuinely passionate about helping people look and feel their best. You thrive in a relationship-driven environment, understand both dental and aesthetic patient journeys, and have the confidence to build trust while guiding patients through treatment decisions.
Job Type: Full-time
Pay: $27.00–$30.00 per hour plus bonus opportunities
Apply today to join a practice where exceptional patient care, innovation, and concierge-level service come together.
Pay: $27.00 - $32.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Uniform allowance
Work Location: In person
About Exquisite Dentistry
Exquisite Dentistry is a leading dental practice in Melrose, MA, committed to providing excellent patient care with a warm, welcoming atmosphere. The team focuses on creating positive, stress-free dental experiences, offering state-of-the-art technology, flexible scheduling, and exceptional team culture.
Position Closed
This job is no longer accepting applications.