Treatment Coordinator - Dental Specialty Practice

About Us
Heritage Dental Specialty Practice is looking for an experienced Treatment Coordinator to join our team. This is an excellent opportunity for a confident, organized, and patient-focused professional who has proven experience presenting and closing complex dental treatment plans, especially All-on-X / full-arch dental cases.

The ideal candidate will have completed training through The Closing Institute or Stacey Farley’s Full Arch Sales Course, and will be comfortable guiding patients through high-value treatment decisions with professionalism, empathy, and confidence.

Responsibilities include:
Presenting comprehensive treatment plans to patients, including All-on-X and full-arch cases
Explaining treatment options, timelines, fees, financing, and next steps clearly and confidently
Building trust with patients and supporting them through the decision-making process
Following up with prospective and existing patients to help move treatment forward
Coordinating with doctors, clinical team members, and administrative staff
Maintaining accurate documentation and communication in patient records
Supporting an exceptional patient experience from consultation through treatment acceptance
The successful candidate will have:
Experience presenting and closing All-on-X, full-arch, implant, or other high-value dental cases
Training through The Closing Institute or Stacey Farley’s Full Arch Sales Course preferred
Strong sales, communication, and relationship-building skills
A professional, compassionate, and confident approach with patients
Excellent organizational and follow-up skills
Experience in a dental specialty, implant, oral surgery, prosthodontic, or perio practice considered an asset
A strong understanding of patient financing and case acceptance strategies
What we offer:
Competitive wage
Full-time schedule: Monday to Thursday, 8:00 AM–5:00 PM
No Fridays or weekends
Benefits program
Employer RSP matching program
Supportive specialty practice environment
Opportunity to work with advanced dental implant and full-arch cases
This role is ideal for a motivated Treatment Coordinator who understands the importance of patient education, trust-building, and confident case presentation.

Heritage Dental Specialists is a well-established practice relocated to a newly renovated beautifully restored Georgian Revival heritage building. Our team has created a stylish, professional, and welcoming environment for both patients and staff. We take great pride in our workspace—and in the team that brings it to life.

To apply, please submit your resume and a brief description of your experience presenting and closing All-on-X or full-arch dental cases (if available)
Job Type: Full-time
Pay: $28.00-$31.00 per hour
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
RRSP match
Vision care
Wellness program
Ability to commute/relocate:
Oshawa, ON: reliably commute or plan to relocate before starting work (required)
Experience:
Dental Receptionist: 4 years (required)
Work Location: In person