Treatment Coordinator / Front Desk Administrator

Position Title: Treatment Coordinator / Front Desk Administrator
Location: Belmont Dental Centre
Position Summary: We are seeking a friendly, organized, and patient-focused Treatment Coordinator / Front Desk Administrator to join our team. This role serves as one of the first points of contact for patients while helping coordinate treatment plans, financial arrangements, scheduling, and patient communication.

The ideal candidate is professional, detail-oriented, and passionate about creating exceptional patient experiences while supporting the clinical team and contributing to the growth of the practice.

Key Responsibilities
Patient Experience & Front Desk
Greet patients warmly and professionally
Answer incoming calls and respond to patient inquiries
Schedule, confirm, and manage patient appointments
Manage patient check-in and check-out procedures
Maintain accurate patient records and documentation
Handle patient correspondence via phone, email, and text
Ensure reception and waiting areas remain welcoming and organized
Assist with recall and reactivation programs
Treatment Coordination
Present treatment plans clearly and confidently to patients
Explain treatment options, timelines, and associated fees
Coordinate financial arrangements and payment options
Submit and follow up on insurance pre-authorizations
Verify insurance benefits and coverage information
Monitor outstanding treatment and encourage case acceptance
Follow up with patients regarding recommended treatment
Assist patients in understanding their insurance benefits and financial responsibilities
Scheduling & Production Management
Optimize provider schedules to maximize efficiency
Manage cancellations and fill openings proactively
Coordinate treatment sequencing and appointment flow
Help achieve clinic production goals through effective scheduling
Monitor unscheduled treatment and patient retention opportunities
Administrative Duties
Process insurance claims and electronic submissions
Support accounts receivable collection efforts
Assist with daily reports and administrative tasks
Maintain confidentiality and compliance with privacy regulations
Support office projects and team initiatives as required
Qualifications
Previous dental administration or treatment coordination experience preferred
Experience with dental software (Tracker) is an asset
Certified Dental Assistant/Chairside experience is an asset
Strong understanding of dental insurance and treatment planning preferred
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Professional, positive, and team-oriented attitude
Ability to work independently and as part of a team
Skills & Attributes
Exceptional interpersonal skills
Strong attention to detail
Problem-solving mindset
Professional telephone etiquette
Ability to handle confidential information appropriately
Strong time management skills
Comfortable discussing finances and treatment plans with patients
What We Offer
Competitive compensation based on experience
Benefits
Supportive and collaborative team environment
Opportunities for professional growth and development
Modern, patient-centered practice
Employee discounts and team events
Ongoing training and education opportunities
Our Commitment
At Belmont Dental Centre, we believe in providing exceptional patient care through compassion, professionalism, and teamwork. We are looking for someone who shares our values and is committed to helping patients feel informed, comfortable, and confident in their dental care journey.

Job Type: Full-Time
Schedule:
Tuesday 10AM-6PM
Wednesday 11AM-7PM
Thursday 11AM-7PM
Friday 9AM-5PM
Saturday 9AM-5PM
Experience Preferred: Dental Administration or Treatment Coordination (1+ years)
Application Question: What experience do you have presenting treatment plans, discussing financial arrangements, and working with dental insurance claims?

Pay: $32.00-$37.00 per hour
Benefits:
Company events
Dental care
Extended health care
On-site parking
Work Location: In person