Treatment Coordinator/Front Desk Receptionist (Cross-Trained Preferred)

Southern Maryland Orthodontic Studio is seeking a friendly, organized, and customer-focused Front Desk Receptionist / Treatment Coordinator to join our growing team. This individual will serve as the first point of contact for patients and play a key role in creating an exceptional patient experience.

The ideal candidate is professional, dependable, detail-oriented, and enjoys building relationships with patients and families. Dental or orthodontic experience is preferred, and candidates willing to become cross-trained in multiple aspects of practice operations are strongly encouraged to apply.

This position offers approximately 28–32 hours per week, competitive compensation, paid holidays, healthcare assistance, and the opportunity to grow with a modern, patient-centered orthodontic practice.

Duties & Responsibilities
Greet patients and families in a warm, professional manner
Answer incoming phone calls and respond to patient inquiries
Schedule and confirm appointments
Check patients in and out efficiently
Verify insurance benefits and assist with insurance-related questions
Collect payments and maintain accurate financial records
Present treatment plans and discuss financial arrangements with patients
Maintain accurate patient records and documentation
Coordinate communication between patients, team members, and referring offices
Assist with administrative and office management tasks as needed
Support marketing, patient retention, and customer service initiatives
Help maintain a positive, organized, and efficient office environment
Preferred Qualifications
Previous dental, orthodontic, or healthcare front desk experience preferred
Strong customer service and communication skills
Comfortable discussing treatment fees and payment options
Excellent organizational and multitasking abilities
Proficiency with computers and office software
Positive attitude, professionalism, and strong work ethic
Willingness to learn and grow with the practice
Pay: $25.00 - $32.00 per hour
Benefits:
Continuing education credits
Free parking
Health insurance
On-the-job training
Opportunities for advancement
Paid training
Uniform allowance
Work Location: In person