Treatment Coordinator/Front Desk Receptionist

Dolan Dental
Dolan Dental is seeking an experienced Treatment Coordinator / Front Desk Receptionist to join our team. We are a high-volume, fast-paced dental office, so we are looking for someone who is confident, organized, efficient, and comfortable managing multiple responsibilities throughout the day.

This is not an entry-level dental position. Candidates must have a strong dental background and be able to step into a busy front-office environment with a solid understanding of dental terminology, insurance, scheduling, patient communication, and treatment coordination.

Qualifications
Required:
Minimum of 3+ years of dental office experience
Dentrix experience is required
Experience with dental insurance verification
Experience treatment planning in GENERAL DENISTRY is required.

Strong experience answering and managing a high volume of phone calls
Thorough understanding of dental terminology, procedures, and treatment
Experience discussing treatment plans, scheduling treatment, and coordinating patient care
Ability to work efficiently in a HIGH-VOLUME, FAST-PACED dental office
Strong multitasking and organizational skills
Excellent verbal and written communication skills
Professional, friendly, and confident when communicating with patients
Ability to stay calm, organized, and accurate while managing multiple priorities
Dependable, punctual, and team-oriented
Responsibilities will include, but are not limited to:
Greeting and checking patients in and out
Answering and managing incoming phone calls
Scheduling and confirming patient appointments
Coordinating treatment and helping patients understand recommended treatment plans
Discussing scheduling, insurance, and financial arrangements with patients
Verifying dental insurance eligibility and benefits
Accurately entering and updating patient and insurance information in Dentrix
Reviewing patient accounts and treatment information
Maintaining an efficient and productive schedule
Filling openings and helping maximize the daily schedule
Communicating with clinical team members regarding patient needs and treatment
Handling patient questions and concerns professionally
Providing excellent customer service in person and over the phone
Supporting other front desk team members as needed
Schedule:
The exact schedule will be determined based on office needs. An example schedule may include:
Monday: 6:30 AM – 2:00 PM
Tuesday: 12:30 PM – 8:00 PM
Wednesday: 12:30 PM – 8:00 PM
Thursday: 6:30 AM – 2:00 PM
Friday: Rotating Fridays among front desk team members, 6:30 AM – 2:00 PM
Saturday Requirement:
From September through May, team members are required to work at least one Saturday per month.

When you are scheduled to work a Saturday, you will have that Friday off.

Pay: $26.00 - $28.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Work Location: In person