Treatment Coordinator/Patient Coordinator - Dental Practice

Dental Treatment Plan Coordinator
Our private practice is expanding and we are searching for a dedicated and experienced Dental Treatment Plan Coordinator who is great with people, organized, and genuinely enjoys helping patients understand their treatment options.

Your role is very important because you will help patients schedule treatment, navigate and understand their options with insurance, financing/payment, while reviewing their diagnosed treatment plans and answering their questions in a professional and compassionate manner.

Acting as a concierge to treatment and case acceptance for our patients, success will look like someone who can excel in the following areas:
Willing to learn, readily accepts feedback about performance in order to grow, and is coachable while also sharing own experience and ideas with the team
Possesses accurate and current knowledge of dental terminology, insurance revenue cycle management, treatment presentation and case management skills
Creative and considers solutions when met with challenges or unexpected roadblocks. Takes intelligent action to solve the issue in ways that make sense for the situation and help move the practice forward
Upbeat mindset and approach to work and responsibilities that adds positively to the workplace culture and patient experience
Is able to consistently perform all of the typical duties and functions of a dental patient care coordinator at a high performance level
Operates in an organized and methodical manner
Achieves practice and personal goals consistently and is always seeking to improve on performance metrics
Demonstrates proven initiative through daily actions and task completions
Communicates clearly, professionally, respectfully, and with confidence
Shows clear follow through with completion of tasks and making sure that unresolved matters don’t stay in a pending status
A team player that lends assistance where needed and appropriate
Dependable and dedicated to growing within the company over the long term
If you’re personable, confident having financial conversations, and take pride in helping patients feel heard, you may be a great fit for our team and we want to hear from you!

Benefits
As a contributing member of our team, you would be able to enjoy the following benefits following the 90 day introductory period
Excellent Compensation for the right individual
Extremely generous performance based monthly bonus package (there are MANY opportunities!!)
Paid Time Off
Paid Holidays
Opportunities for growth within the company as we prefer to promote from within
Mentorship for industry growth and leadership
In-House Dental Benefit/courtesies available & professional product pricing for employees
Health Insurance option available once qualified
401K Investment Benefit available once qualified
Team Outings & Celebrations
Continuing Education Credit Reimbursement for approved courses/content
Convenient, free, off-street parking available
Easy public transportation access in an exciting, lively neighborhood
Investment in YOU! Lunch and Learns and planned Continuing Education Workshops and Conferences available once qualified
Previous dental experience is necessary, particularly with treatment coordination, insurance, scheduling, and patient financing. Someone with excellent customer-service and sales experience who can keep the schedule productive and full.

Why join us?

You’ll be joining a team of dental experts that believe patients deserve both excellent dentistry and an exceptional experience. We want someone who takes ownership, brings positive energy to the practice and understands that a great treatment coordinator can make a real difference in whether a patient gets the care they need.

Our team works together and cares about positive workplace culture. The better the practice does as one, the better you can do too! We work together to benefit together. Our leadership team cares about your growth and success and we will invest in you just as much as you invest in the practice, our patients, and the team. Be a part of something greater.

If this sounds like you, please apply & let us know why you would be a great fit for the role and what interests you about our practice.

Pay: From $33.00 per hour
Benefits:
401(k)
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Application Question(s):
Are you comfortable having financial conversations with patients about treatment costs and payment options?

Experience:
Dental front-office: 3 years (Required)
Work Location: In person